Syryna Galloway-Shields
New Port Richey
Summary
Innovative Restaurant Manager experienced in food preparation and service. Motivated team members to meet challenging customer demands in fast-paced environments while maintaining quality, safety, and cost control measures. Fostered a customer-driven atmosphere and enhanced employee workplace satisfaction through collaboration and organization.
Overview
1
1
year of post-secondary education
10
10
years of professional experience
Work History
Carpenter's Apprentice
Renovations LLC
Bartow
08.2021 - 01.2026
Bikini Bike Wash Girl
Snazzy Sudz LLC
Bartow
03.2022 - 08.2025
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified needs of customers promptly and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Completed day-to-day duties accurately and efficiently.
Data Entry Clerk
Gourmet Food international
Lakeland
10.2019 - 12.2019
- Processed incoming data entries for inventory management systems.
- Verified accuracy of customer orders and updated databases accordingly.
- Identified and corrected data entry errors to prevent duplication across systems.
- Checked source documents against entered data to ensure accuracy.
- Updated existing records with new or revised information as needed.
- Maintained organized files for product information and supplier details.
- Organized files according to established procedures for easy retrieval later on.
- Maintained confidentiality of sensitive information entered into the system.
- Scanned documents into appropriate databases for storage purposes.
- Collected and organized information for entry, prioritizing entries to increase efficiency.
- Collaborated with team members to streamline data entry procedures.
- Communicated effectively with departments to resolve data discrepancies.
- Contacted customers via phone or email to address data inquiries.
- Provided support to management staff in regards to data entry processes.
- Reviewed existing information for accuracy and made necessary corrections.
- Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
- Operated various office equipment such as scanners, printers. when required.
Inbound Call Center Representative
Results Companies
Lakeland
08.2018 - 06.2019
- Utilized CRM software to track customer interactions and resolve issues promptly.
- Provided detailed product information to assist customers in making informed decisions.
- Managed high-volume inbound calls, addressing customer inquiries and concerns.
- Collaborated with team members to enhance service quality and improve processes.
- Documented call outcomes accurately for future reference and reporting purposes.
- Maintained a positive demeanor while handling difficult customer situations effectively.
- Followed company policies to ensure compliance during all customer interactions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships.
- Answered incoming customer calls regarding product inquiries, orders, complaints and general customer service.
- Utilized computer technology to handle high volume of calls in a timely manner.
- Forwarded calls to management if outstanding issue required immediate resolution.
- Researched required information using available resources.
- Performed call backs to customers as necessary for further assistance or clarification on inquiry topics.
- Identified consumer needs, clarified information and researched issues to provide alternative solutions.
- Identified and escalated priority issues as needed.
- Followed up with customers to ensure their requests were addressed properly.
- Developed strong relationships with existing customers through proactive outreach via telephone conversations and emails.
- Implemented basic troubleshooting and support techniques to enable speedy resolution of callers' issues.
- Adhered to all company policies and procedures when dealing with customers.
Shift Leader
Marcos's Pizza
Lakeland
08.2017 - 03.2018
- Managed inventory levels, placing orders to maintain stock availability.
- Trained new employees on company procedures and customer service standards.
- Ensured cleanliness and adherence to health regulations throughout the restaurant.
- Resolved customer complaints quickly and effectively to enhance satisfaction.
- Led team meetings to communicate updates and motivate staff performance.
- Monitored food quality and presentation, maintaining company standards consistently.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Supervised and led employees to maintain productivity and customer service levels.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Checked orders for quality and completeness.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Adhered to all health code regulations while preparing food items for customers.
Assistant Store Manager
Burger King
Clearwater
11.2015 - 08.2017
- Trained new staff on procedures and customer service standards.
- Supervised daily operations to ensure smooth service and customer satisfaction.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Implemented promotional strategies to enhance product visibility and sales.
- Conducted regular inspections for cleanliness and safety compliance in the restaurant.
- Resolved customer complaints promptly to foster a positive dining experience.
- Collaborated with management on staff performance evaluations and training needs.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Handled scheduling for store shifts to achieve adequate staffing.
- Ensured compliance with all safety regulations throughout the store premises.
- Maintained inventory by checking merchandise to determine levels.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Formed and sustained strategic relationships with clients.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Implemented successful business strategies to increase revenue and target new markets.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Education
Bachelor of Science - Cyber Security
Keiser University
Fort Lauderdale, FL 08.2020 - 02.2021
Lakewood High School
St. Petersburg, FLSkills
- Inventory management
- Customer service
- Cash handling
- Team collaboration
- Time management
- Effective communication
- Problem solving
- Leadership skills
- Pre-shift walk-through
- Table management
- Organization and prioritization
- Customer engagement
- Complaint resolution
- Order delivery practices
- Point of sale (POS) system operation
Timeline
Bikini Bike Wash Girl
Snazzy Sudz LLC
03.2022 - 08.2025
Carpenter's Apprentice
Renovations LLC
08.2021 - 01.2026
Bachelor of Science - Cyber Security
Keiser University
08.2020 - 02.2021
Data Entry Clerk
Gourmet Food international
10.2019 - 12.2019
Inbound Call Center Representative
Results Companies
08.2018 - 06.2019
Shift Leader
Marcos's Pizza
08.2017 - 03.2018
Assistant Store Manager
Burger King
11.2015 - 08.2017
Lakewood High School