Sytacha Lindsley
Tempe,AZ
Summary
Experienced in managing client accounts and optimizing client satisfaction. Utilizing a strong understanding of accounting practices, Skilled in communication and problem-solving within a team-oriented setting.
Overview
9
9
years of professional experience
Work History
Account Specialist 1
Arizona Dept Of Transportation
08.2019 - Current
- Process quarterly IFTA tax report
- Reconcile review and analyze complex reports
- Research payments
- Balance and close cash drawers
- Work with external and internal customers
- Collect and apply payments
- Train new hires
- Customer service
- Inbound and outbound calls
- Suspend and activate accounts
- Work with Automated account system
- Send emailed correspondence
- Multi task between IFTA and Supplier account
- Prepared monthly refund
- Contact taxpayer for past due monies or reports due
- Resolve disputes
- Handle workflow for Month end for suppliers and IFTA customers
- Accounts receivables
- Helped set up new procedures and testing
- Assist internal and external customers
- Great customer and problem solving skills
Lead Credit Bureau Disputes Analyst
Millennium/Strategis Staffing USAA
07.2016 - 09.2018
- Validated credit bureau reports
- Corrected and Updated aging
- Researched and remove invalid information
- Preformed quality assurance assessments
- Change bankruptcy reporting
- Analyst high risk disputes
- Reviewed various credit reporting agency for accuracy
- Reviewed consumer loans
- Set up policy and procedure
- Inbound and Outbound calls and emailed correspondence with customer and outside agencies
- Worked with internal and external customers
- Maintain ongoing partnership with Credit Reporting Agencies
- Ensures compliance and state and federal law are followed
- Processed SCRA request
- Ensure the dispute and documentation to a payment processor is complete and without error
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
Education
GED -
College America
Phoenix, AZSkills
- Analytical skills
- Research
- Written and oral communication
- A/R
- Collections
- Work under pressure
- Microsoft
- Gmail
- Docs & Meet
- Document management
Timeline
Account Specialist 1
Arizona Dept Of Transportation
08.2019 - Current
Lead Credit Bureau Disputes Analyst
Millennium/Strategis Staffing USAA
07.2016 - 09.2018
GED -
College America
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