SyVanna Metcalfe
Richmond,Virginia
Summary
Analytical and detail-oriented Tenant Researcher with experience in housing market analysis and tenant behavior studies. Proven track record of leveraging qualitative and quantitative research methods to identify trends, assess tenant needs, and develop strategic recommendations that improve tenant satisfaction and operational efficiency. Skilled in data collection, statistical analysis, and stakeholder collaboration, with a deep understanding of property management practices and regulatory frameworks.
Overview
4
4
years of professional experience
Work History
Associate Tenant Researcher
CoStar Group
03.2024 - Current
- Demonstrated sustained performance by upholding key tenant metrics maintaining above a 2.5 average, implementing immediate improvements as needed to ensure continued high standards throughout tenure.
- Awarded MVP of the month for November 2025 for constantly exceling in Interviews and willing to share strategies and tips for an easier workflow amongst teammates.
- Appointed Team Captain for Interview Process, guided and supported team members with interview strategies, tips, and best practices, contributing to improved conversion rates and overall team performance.
- Contributed to multiple project-based assignments including, CBL Project Curation, Life Sciences Project, Outlier Retail Tenant Project, Field Research Tenant Canvas and Prudential Growth Portfolio.
- Conduct daily outbound phone calls with tenants in properties to obtain real-time property and leasing information to help provide transparency in the commercial real estate market.
- Facilitated regular team meetings and delivered presentations in cross-functional market discussions, promoting collaboration, alignment, and effective knowledge sharing across departments.
Case Manager Assistant
VCU Health
05.2023 - 03.2024
- Provided comprehensive administrative support to case manager for program clients, focusing on client-centered care and wellness facilitation.
- Managed daily reports and client compliance tracking through RecoveryTrek system.
- Recognized for dedication and client-focused approach, achieving promotion to CMA Lead within 6 months.
- Implemented innovative strategies for improving client engagement and adherence to program requirements.
Guest Service Associate
European Wax Center
06.2022 - 12.2022
- Maintained top-tier performance in service package sales and upselling strategies, leading to promotion to GSA Lead within the first 4 months of tenure.
- Consistently exceeded monthly sales goals by promoting and selling wax passes, contributing to increased client retention and revenue growth.
- Answered phones courteously, managing reservations and responding to inquiries.
- Maintained detailed records of guest registrations, payments, and services requested.
- Greeted guests warmly and provided efficient check-in and check-out services.
Education
Bachelor of Science - Psychology
Virginia Commonwealth University
05.2023
Skills
- Customer Service
- Lease agreements and rental policies interpretation
- Data-Driven Decision-Making
- Product Expertise
- Cross-Departmental Collaboration
Timeline
Associate Tenant Researcher
CoStar Group
03.2024 - Current
Case Manager Assistant
VCU Health
05.2023 - 03.2024
Guest Service Associate
European Wax Center
06.2022 - 12.2022
Bachelor of Science - Psychology
Virginia Commonwealth University