Wallace Jorgenson
Richmond,VA
Summary
Dynamic hospitality professional with a decade of customer service experience, excelling in high-pressure situations. Known for cultivating strong guest relationships and enhancing service quality, coupled with recent corporate experience that sharpened communication and organizational skills. Ready to elevate guest experiences and operational efficiency.
Overview
9
9
years of professional experience
Work History
Associate Tenant Researcher
CoStar Group
Richmond, Virginia
06.2025 - Current
- Researched and verified commercial real estate data, ensuring adherence to strict quality standards.
- Communicated with industry professionals to gather and verify data, improving accuracy of research findings.
- Managed multiple priorities and deadlines in a fast-paced, metrics-driven environment, while delivering timely results.
- Collaborated with team members across departments to maintain accuracy and consistency in research efforts.
- Developed organizational, communication, and accountability skills through hands-on experience in a professional setting.
Server / Bartender
Legend Brewing Company
Richmond, Virginia
08.2020 - 06.2025
- Provided exceptional guest service in high-volume brewery and restaurant, contributing to positive dining experiences.
- Ensured high service standards during peak periods and events, resulting in timely and accurate service.
- Assisted guests in selecting beers and pairing with menu items, enhancing overall dining experience.
- Built lasting relationships with regular guests while creating welcoming experiences for new customers.
- Collaborated with kitchen and service staff to streamline operations and improve guest satisfaction.
- Managed cash handling, POS transactions, and opening/closing responsibilities.
Host / Server
Capital Ale House
Richmond, Virginia
01.2018 - 03.2020
- Coordinated guest seating and managed waitlists, enhancing service efficiency during peak periods.
- Collaborated with servers, bartenders, and management to streamline operations, promoting a cohesive service environment.
- Supported front-of-house operations, improving service delivery and ensuring positive guest interactions.
- Resolved guest concerns professionally and effectively.
Education
Bachelor of Science - Marketing
Virginia Commonwealth University
Richmond05-2024
Skills
- High-volume service
- Guest relations
- Craft beer knowledge
- POS systems and cash handling
- Food and beverage sales
- Data analysis
- Data verification
- Team collaboration
- Conflict resolution
- Prioritization
- Communication skills
- Customer relationship management
Timeline
Associate Tenant Researcher
CoStar Group
06.2025 - Current
Server / Bartender
Legend Brewing Company
08.2020 - 06.2025
Host / Server
Capital Ale House
01.2018 - 03.2020
Bachelor of Science - Marketing
Virginia Commonwealth University