Syvanna Tucker
Saint Cloud
Summary
Experienced with managing and leading customer service teams to ensure smooth operations and high client satisfaction. Utilizes strong communication skills and proactive approach to resolve customer issues efficiently. Track record of improving team performance through effective training and support.
Overview
8
8
years of professional experience
Work History
Customer Service Representative Lead
Osceola County Tax Collector
Kissimmee, FL
09.2019 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Mentored new employees on procedures and policies to maximize team performance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Experience Center Advisor
Aveda Institute Provo
Provo, UT
06.2018 - 07.2019
Data Entry Specialist
Anthem Alarm
Provo, UT
08.2018 - 06.2019
- Communicated with customers via phone, email and online chats.
- Supported customers with product implementation and usage and answered questions quickly and thoroughly.
- Utilized consultative selling techniques to educate and offer existing customers additional services to drive sales.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Reviewed and updated account information in company computer system.
Education
Master Esthetician Certificate - Esthetics
Aveda Institute Provo
Provo, UT03-2018
High School Diploma - undefined
American Fork High School
American Fork, UT05-2013
Skills
- Creative Problem Solving
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Efficient and Detail-Oriented
- Customer Service
- Data Entry
- Call center experience
- Multitasking Abilities
Timeline
Customer Service Representative Lead
Osceola County Tax Collector
09.2019 - Current
Data Entry Specialist
Anthem Alarm
08.2018 - 06.2019
Experience Center Advisor
Aveda Institute Provo
06.2018 - 07.2019
High School Diploma - undefined
American Fork High School
Master Esthetician Certificate - Esthetics
Aveda Institute Provo
COURSES
- Customer Service Representative at Osceola County Tax Collector
- Experience Center Advisor at Aveda Institute Provo
- Data Entry Specialist at Anthem Alarm