Sze Man（manie） Leung
Brooklyn,NY
Summary
Dynamic entrepreneur with a proven track record from Just For You Boutique, adept in social media marketing and fostering customer relationships. Successfully expanded market reach and optimized store performance by leveraging online marketing strategies and effective inventory management. Achieved significant revenue growth through strategic pricing and discount negotiations, ensuring high customer satisfaction and loyalty. Dedicated Job Title with extensive knowledge of e-commerce platforms, payment processing and digital marketing. Proficient in utilizing various sales tools and strategies to increase revenue, identify new opportunities and drive conversions. Highly organized and detail-oriented with in-depth understanding of competitive landscape. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Online Shop Owner
From Me Apparel
New York, NY
05.2020 - Current
- Analyzed sales data regularly to identify trends, adapt strategies, and optimize store performance over time.
- Reduced operating costs by negotiating with suppliers for better pricing and shipping terms on products.
- Enhanced customer satisfaction by providing personalized product recommendations and efficient order processing.
- Established effective customer support systems, resolving issues promptly and fostering positive relationships with clients.
- Utilized social media platforms effectively for engaging content creation and promotion of products, resulting in heightened online visibility.
- Collaborated with external partners to create promotional events, driving brand awareness and attracting new customers.
- Expanded product offerings to cater to a diverse clientele, resulting in increased sales and market reach.
- Implemented targeted marketing strategies to attract new customers and boost overall revenue growth.
- Processed and tracked orders and shipments to verify accurate and on-time delivery of products.
Retail Store Owner
Just For You Boutique
Brooklyn, NY
08.2011 - 03.2020
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Boosted sales revenue with targeted promotions that capitalized on seasonal trends and consumer preferences.
- Maximized profitability by periodically re-evaluating product pricing based on supplier costs, competitor prices, and customer demand.
- Managed daily operations efficiently, overseeing staff schedules, inventory control, and financial transactions.
- Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
- Cultivated loyal customer base by providing exceptional service, personalized recommendations, and timely resolution of issues or complaints.
- Strengthened relationships with suppliers to negotiate better pricing, improving overall profit margins.
- Adapted quickly to changing market conditions by staying informed about industry news, competitor activities, and consumer behavior shifts in real-time fashion retail trends.
- Increased customer satisfaction by implementing innovative store layout and design.
Education
High School -
Wai Kiu College
Hongkong 07.2005
Skills
- Social Media Marketing
- Inventory Management
- Shipping
- Pricing strategy
- Shipping management
- Online Marketing
- Discount negotiation
- Shipment Preparation
- Retail knowledge
Languages
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
English
Limited Working
Timeline
Online Shop Owner
From Me Apparel
05.2020 - Current
Retail Store Owner
Just For You Boutique
08.2011 - 03.2020
High School -
Wai Kiu College