Talyce Henning
Oakland,CA
Summary
Enthusiastic, reliable, creative and self-motivated professional and student with customer service expertise, specializing in holistic wellness, project management and strategic organizing.
Overview
9
9
years of professional experience
Work History
Steward & Herbalist
Temple of the Earth Apothecary
Oakland
09.2024 - Current
- Assists clients in understanding the benefits and practical applications of herbal items
- Provides support to colleagues to maintain a collaborative work environment.
- Stays current with new products and events in the community.
- Balanced daily transactions on a computerized point-of-sale system.
Founder & Herbalist
Ancestral Seed Healing
Oakland, CA
01.2016 - Current
- Built a brand through marketing tools such as social media, newsletters, and organizing events
- Serves Black and Multi-ethnic families prenatally, during labor & postpartum
- Developed social media strategy to increase viewer engagement analytics
- Creates client-specific herbal products
- Manages inventory as well as finances through the use of Microsoft Excel.
Assistant
Make & Mary
Portland, OR
01.2020
- Assisted with marketing new products via Instagram and email newsletter with the use of design software
- Co-managed several social media platforms such as Facebook, Instagram & Tiktok
- Researched for aesthetic packaging ideas and created vision boards to uphold company branding
- Became proficient in Microsoft Excel and knowledgeable in design programs such as Photoshop & Canva.
Lead Barista
Nalu Kava Bar
Portland, OR
04.2022 - 06.2023
- Prepared specialty drinks such as cacao, lattes, seasonal elixirs, and kava.
- Maintained quality cafe standards in a face paced environment as the only barista on shift
- Monitored inventory levels of supplies and restocked when necessary.
- Performed opening and closing tasks such as cleaning equipment and cashing out registers at the end of the shift.
Barista
Sweet Life Patisserie
Eugene, OR
08.2018 - 12.2019
- Prepared diverse drinks including espresso, smoothies, and teas efficiently
- Demonstrated diligence, teamwork and quality customer service in a fast-paced environment.
- Learned product details to help with customer satisfaction in making decisions.
- Managed various responsibilities such as dishwashing, coffee preparation, and pastry service in a high-demand setting
Tea Server
Dragon Gongfu Teahouse
Ashland, OR
01.2018 - 10.2018
- Maintained traditional knowledge of teas and their unique flavor profiles
- Prepared tea blends for signature drinks and developed recipes.
- Provided education to customers about the history, philosophy and benefits of tea
- Maintained inventory of supplies and restocked teas and essential products
Skills
- Team building
- Bilingual (spanish & english)
- Scheduling Coordination
- Community Education
- Customer Relations
- Marketing Strategies
- 10 Years of Customer Service
- Tea and Coffee Expertise
Timeline
Steward & Herbalist
Temple of the Earth Apothecary
09.2024 - Current
Lead Barista
Nalu Kava Bar
04.2022 - 06.2023
Assistant
Make & Mary
01.2020
Barista
Sweet Life Patisserie
08.2018 - 12.2019
Tea Server
Dragon Gongfu Teahouse
01.2018 - 10.2018
Founder & Herbalist
Ancestral Seed Healing
01.2016 - Current
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