T. Martin JR
Gaithersburg,MD
Summary
Personable, responsible and physically fit individual with experience in retail, customer service, picking, selecting and storing goods. Solid team player with upbeat, positive attitude. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Very hands-on, hardworking and highly motivated performer. Ambitious to learn new things and able to perform new tasks with minimal instruction. Hands-on experience in verifying quality and quantity of merchandise against packing lists. Competent at maintaining inventory records and ensuring identification of damaged goods.
Overview
9
9
years of professional experience
Work History
Drop-off Coordinator
Donation Nation
Rockville , MD
08.2023 - 01.2024
- Organized team events to promote a positive work environment.
- Maintained calendars of upcoming events, meetings and deadlines.
- Created and maintained accurate records of departmental activities, including budgets, personnel documents and project timelines.
Backroom Production
Gabriel Brothers
Gaithersburg, MD
08.2021 - 01.2023
- Pulling materials; packing boxes; placing orders in delivery area
- Prevented store losses using awareness, attention to detail and integrity
- Maintained current knowledge of store policies regarding payments, returns and exchanges
- Loaded and unloaded trucks full of store product
- Received, stored and stocked goods and supplies as needed.
Professional Mover (Residential)
Douglas Moving Company
Rockville, MD
10.2017 - 10.2021
- Loaded and unloaded of household furniture
- Carried heavy items long distances, up/down stairways
- Wrapped furniture and equipment
- Box-packed small items, such as breakables, books, artwork, knick-knacks
- Worked with moving equipment and tools, such as dollies
- Disassembled and reassembled furniture and equipment
- Safely relocated all items and goods, ensuring no damage came to items.
Warehouse Laborer
Nursery Supplies, Inc.
Chambersburg, PA
10.2015 - 01.2017
- Pulling materials; packing boxes; placing orders in delivery area
- Sort and place materials or items on racks, shelves or in bins according to organizational standards
- Open bales, crates and other containers
- Shoveling materials into in thermoforming machine
- Maintains safe and clean work environment by keeping shelves, pallet area, and work stations neat; Sweep, dust and mop
- Organize warehouse and work area for orderliness at all times
- Wear the proper safety equipment
- Operate forklift to move materials.
Manager
Randolph Beer & Wine
Rockville, MD
09.2014 - 10.2015
- Prevented store losses using awareness, attention to detail and integrity
- Maintained current knowledge of store policies regarding payments, returns and exchanges
- Received, stored and stocked goods and supplies as needed
- Worked as a team member performing cashier duties, product assistance and cleaning
- Developed strong client relationships and earned reputation for exceeding sales goals
- Expressed appreciation and invited customers to return to the store
- Assisted in loading and unloading shipments
- Verified quantities, quality and items received
- Assisted customers with store and product complaints, guaranteeing positive customer experiences and resolved all customer complaints
- Compiled weekly monetary reports and records for store managers
- Maintained adequate cash supply in cash drawers in multiple checkout stations
- Responsible for ringing up customers in a timely manner and maintaining high level of customer service
- Accurately logged all daily shipping and receiving orders
- Managed cash stock and inventory balances accurately
- Recommended, selected and located merchandise based on customer needs and desires
- Assisted customers in finding out-of-stock items
- Regularly sought opportunities to up sell and add on additional merchandise
- Communicated all merchandise needs or issues to appropriate supervisors
- Stocked and rotated inventory regularly
- Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning
- Organized the store by returning all merchandise to its proper place
- Replenished merchandise shelves with items from the stockroom.
Education
HVAC Diploma - HVAC Installation And Repair
SkillCat HVAC Trade School
On-Line12-2024
High School Diploma -
Watkins Mill High School
01.2005
Skills
- Opening/closing procedure
- Strong organizational skills
- Active listening skills
- Point of Contact
- Work Planning and Prioritization
- Seasoned in conflict resolution
- Energetic work attitude
- Inventory control familiarity
- Adaptive team player
- Customer service
- Multi tasks
- Prioritization
- Telephone Skills
- Time Management
- Vendor Management
References
- Desiree Douglas, Business Owner – Moving Company, 301-587-0499
- Melinda Moore, Logistics Management Specialist – US Army, 901-206-8278
- Kimberley Wilmore, Management specialist, 301-523-2411
Timeline
Drop-off Coordinator
Donation Nation
08.2023 - 01.2024
Backroom Production
Gabriel Brothers
08.2021 - 01.2023
Professional Mover (Residential)
Douglas Moving Company
10.2017 - 10.2021
Warehouse Laborer
Nursery Supplies, Inc.
10.2015 - 01.2017
Manager
Randolph Beer & Wine
09.2014 - 10.2015
HVAC Diploma - HVAC Installation And Repair
SkillCat HVAC Trade School
High School Diploma -
Watkins Mill High School