T. Nicole Jackson

• Prepared 100+ residential loan documents daily for 5+ clients, ensuring timely closings and adherence to tight SLA deadlines.
• Audited residential loan packages (20+ pages) for compliance with client and state requirements across all 50 U.S. states and surrounding territories.
• Reviewed land surveys and title work for congruency to complete drafting of loan origination documents.
• Mentored and trained all department new hires, accelerating on-boarding and improving team efficiency.
• Facilitated communication between clients, title companies, and legal teams to ensure smooth processing of loans.

• Created brand identity and mission statements, crafting long-term marketing strategies to enhance client position.
• Designed and launched responsive websites and branded media, producing promotional materials that increased client outreach and engagement.

• Developed integrated virtual media strategies that promoted community initiatives and enhanced stakeholder engagement.
• Coordinated strategic planning sessions to define project objectives and align team efforts.
• Facilitated interviews with community leaders, producing communications materials that advanced the department’s vision and outreach.
• Coordinated community engagement initiatives to enhance outreach and participation.
• Developed promotional materials to increase awareness of programs and events.

• Developed training materials for internal website, standardizing procedures for team use
• Processed donations from 40+ donors weekly and updated data files to improve accuracy and operational efficiency
• Fielded 20+ IT, operations, and facility requests per week, prioritizing issues to maintain smooth office operations.
• Developed and maintained operational reports to ensure program efficiency and effectiveness.
• Streamlined communication channels among teams to improve information sharing and collaboration.

Minor in Business, Certificate of Ethics & Leadership in Business