Customer Experience & EV Operations
Open To Work
Kyle Heslop
Rivian
Blue Springs,United States
Work Preference
Job Search Status:
Open to work
Work Type
Full Time
Minimum Desired Compensation
$55000/yr
1
Certification
16
Years of experience
I have 15+ years of customer-facing and operational experience, including EV delivery roles with Tesla and Rivian. Across both companies, I directly supported approximately 12,000 deliveries representing around $600 million in estimated vehicle value. My experience includes customer communication, issue prevention and resolution, vehicle readiness, documentation, delivery coordination, inventory accuracy, and cross-functional collaboration. I’m known for staying organized, thinking critically, and adapting to changing priorities while maintaining high standards in fast-paced environments.
Work History
Vehicle Operations Specialist
2 Years 1 Month- Supported vehicle operations through inspections, vehicle preparation, documentation, and final readiness checks. Conducted lot audits, monitored charging needs, and coordinated with cross-functional teams to resolve concerns and keep vehicles progressing toward delivery.
Operations Advisor
1 Year 8 Months- Coordinated high-volume customer deliveries from order preparation through final vehicle handoff. Communicated with customers, reviewed delivery and leasing documentation, completed notarizations, resolved order issues, and partnered with service, logistics, vehicle preparation, and delivery teams. Conducted lot audits, monitored vehicle statuses, and supported lot organization to maintain accurate inventory visibility and protect scheduled deliveries.
Doorman
11 Months- Supported guest safety and front-door operations in a high-traffic entertainment environment. Verified identification, monitored entry, enforced venue policies, identified potential concerns, and used sound judgment to address issues professionally before they escalated.
Vehicle Readiness Specialist
1 Year 4 Months- Inspected, detailed, charged, and staged vehicles within a high-volume delivery operation. Organized lot, prioritized vehicles according to delivery schedules, identified and resolved cosmetic or readiness concerns, and transported vehicles to body shops when repairs were needed. Maintained quality standards and helped ensure vehicles were ready for customer handoff.
In-Room Dining Server
6 Months- Provided personalized food and beverage service to hotel guests while managing telephone orders, special requests, payment processing, and delivery timing. Coordinated with kitchen and hotel teams to resolve concerns and maintain service standards in a fast-paced hospitality environment.
- Streamlined food delivery processes, reducing wait times and improving overall efficiency.
Cook / Bartender
1 Year 8 Months- Worked across kitchen and bar operations, preparing food and beverages, managing inventory, maintaining sanitation standards, and supporting customer service. Cross-trained across multiple functions and adapted to changing business needs during busy shifts.
Porter/Detailer
11 Months- Detailed service vehicles while maintaining organized vehicle placement and supporting dealership operations.
In-Room Dining Server/Server Assistant
2 Years 1 Month- Supported front-of-house operations through guest seating, table preparation, service coordination, and communication between guests and staff. Helped maintain an organized dining environment while assisting with employee training and delivering attentive guest service.
Server Assistant
1 Year- Supported guest service and dining-room operations in a high-volume restaurant environment. Assisted servers, maintained table readiness and responded to guest needs.
Marketing Associate/Admissions Advisor
11 Months- Supported the CEO with marketing, proofreading, content review, blogging, and social media initiatives. Helped refine written materials for clarity, accuracy, and consistency while assisting with general administrative and promotional projects. Occasionally supported prospective students through campus tours and informational conversations.
Event Sales Coordinator
11 Months- Coordinated with athletic directors and coaches by confirming schedules and design requirements, ordering products, and partnering with the art department to develop custom merchandise designs. Managed approximately 20 part-time event workers, tracked availability, confirmed attendance and setup, remained available during events to resolve issues, and recorded all returned inventory to maintain accurate product counts.
Warehouse/Office Assistant
9 Months- Supported operations through order picking, packing, shipping and receiving, inventory organization, and production assistance to prepare merchandise for delivery or events, and communicated with team members to keep daily operations organized.
Lead Sales Representative
3 Years 9 Months- Provided customer service and sales support in a fast-paced retail environment while helping drive store performance against key sales metrics, including units per transaction (UPT) and average dollar sale (ADS). Recommended products, supported merchandising and visual displays, assisted with inventory and daily operations, and helped train team members on customer engagement and sales expectations.
Driver Check-In Clerk
1 Year 1 Month- Joined YRC Worldwide as an Office Casual and later assumed full-time driver check-in responsibilities. Recorded arriving trucks and their assigned trailers, maintained accurate yard records, and communicated with drivers and internal teams to support visibility and organization across terminal operations.
Education
High School Diploma
Skills
Customer experience
Quality assurance
Problem solving
Operational efficiency
Planning and coordination
Cross-functional communication
Certification
Missouri Notary
Timeline
Vehicle Operations Specialist
Rivian
11.2023 - 12.2025Read More
Operations Advisor
Tesla
12.2021 - 08.2023Read More
Doorman
Howl at the Moon
06.2021 - 05.2022Read More
Vehicle Readiness Specialist
Tesla
08.2020 - 12.2021Read More
In-Room Dining Server
The Edgewater Madison
09.2019 - 03.2020Read More
Porter/Detailer
Zimbrick Inc.
10.2018 - 09.2019Read More
Cook / Bartender
Paisans Pizzeria And Bar
05.2018 - 01.2020Read More
In-Room Dining Server/Server Assistant
The Edgewater Madison
02.2016 - 03.2018Read More
Server Assistant
Jack Stack Barbecue
08.2014 - 08.2015Read More
Marketing Associate/Admissions Advisor
WellSpring School of Allied Health
08.2014 - 07.2015Read More
Event Sales Coordinator
Blue Chip Athletic
08.2013 - 07.2014Read More
Warehouse/Office Assistant
Warehouse/Office Assistant
11.2012 - 08.2013Read More
Driver Check-In Clerk
YRC Worldwide, Inc.
10.2011 - 11.2012Read More
Lead Sales Representative
Pacific Sunwear
08.2009 - 05.2013Read More
Plaza Heights Christian Academy
High School Diploma
Read More