Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

TABATA CHAMPAGNIE

Lithonia,GA

Summary

Highly communicative Medical Practice Manager with a background recommending methods to lower overhead costs and improve efficiency. Detail-oriented professional with exemplary skills in alleviating customer issues with tact and handling insurance company disputes. Promoting great leadership and decision making skills.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Operations Manager/Patient Continuity

JenCare Senior Medical Center
Decatur, NE
12.2012 - Current
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
  • Developed plans to streamline patient flows, increase office and patient care efficiency, and generate new revenues by 25%
  • Work closely with Sales and Marketing department in developing strategies to increase and retain membership by 15%
  • Cultivated positive relationships with patients to help facility meet satisfaction Net promoter scores increased by 35%
  • Monitor number of patients and wait time to ensure proper flow of patients care to reduce wait times by 40%
  • Implemented organization-wide training policies to improve employee performance and reduce high turnovers by 55%
  • Troubleshot and resolved complex customer service issues to enhance patient experience.
  • Troubleshot and resolved complex customer service issues to enhance patient experience
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.

Patient Care Assistant (PCA)-Care Partner

WellStar Kennestone Hospital
Marietta, GA
08.2023 - 11.2023
  • Documentation of information in patient charts and communicating status updates to interdisciplinary care team.
  • Communicate changes in patient conditions and other unit concerns to multidisciplinary team.
  • Promote patient comfort by responding quickly to calls and handling diverse needs.
  • Ambulate patients with appropriate assistive devices and use of proper body mechanics.
  • Document patient intake and dietary requirements, also assist with feeding and monitoring.
  • Engage with patient families and friends to provide courteous, efficient visit experience.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Supported patient admissions, discharges, and transfers to promote team productivity.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Assigned/Delivered high-quality care to 10 patients in hospital facility.
  • Promote patient satisfaction by assisting with daily needs such as bathing, dressing, toileting and exercising.
  • Obtain patient vital signs and report results to staff nurse or physician to note changes from prior measurements.
  • Coached patients and caregivers on treatment processes, hospital policies, medication hazards, specific diets, and doctor advice.

Education

BBA - Business Administration And Management

Strayer University
Lithonia, United States
10.2024

Bachelor of Science - Health Administration

Liberty University
Lynchburg, VA
01.2024

Associate of Applied Science - Medical Assisting/X-ray Technician

Everest College
Fort Lauderdale, United States
06.2004

Skills

  • Human Resources Management
  • Operations Management
  • Quality Improvement
  • Regulatory compliance
  • Accounting
  • Technical Familiarity
  • Leadership
  • Schedule Management
  • EPIC charting
  • Performance Metrics
  • Practice Marketing
  • Staff Supervision

Certification

Advanced Cardiovascular Life Support (ACLS)

09/09/2023

Basic Life Support (BLS)

09/09/2023

Centers for Disease Control and Prevention (CDC) Principles of Prevention

06/08/2020

Caregiver/Nursing Assisting


Additional Information

Broward College

Nursing Clinicals /Leadership and Management August 2010 to September 2010

RBT- COURSES 2024

40 HOURS


Timeline

Patient Care Assistant (PCA)-Care Partner

WellStar Kennestone Hospital
08.2023 - 11.2023

Operations Manager/Patient Continuity

JenCare Senior Medical Center
12.2012 - Current

BBA - Business Administration And Management

Strayer University

Bachelor of Science - Health Administration

Liberty University

Associate of Applied Science - Medical Assisting/X-ray Technician

Everest College

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TABATA CHAMPAGNIE