Tabatha Archibald
Raleigh,North Carolina
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
25
25
years of professional experience
Work History
Music Director
Apex First Baptist Church
01.2020 - Current
- Led live music performances and rehearsals, directing musicians to achieve top-notch performances.
- Developed musicians'' skills through focused rehearsals, ensuring high-quality performances.
- Built strong relationships within the community by organizing outreach programs and educational workshops.
- Organized seasonal programming schedules that catered to varied audiences preferences while considering performers availability.
- Planned and scheduled rehearsals and performances and arranged details such as locations, accompanists and instrumentalists.
- Handled requests for specific musical selections.
Office Manager
Six A's Handyman Service
04.2012 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Customer Service Representative
LabCorp
06.2000 - 03.2010
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
Cary Senior High School
Cary, NC Cosmetology
Central Carolina Community College
Sanford, NC06-2001
Skills
- Interpersonal relationships
- Ensemble management
- Scheduling
- Call center operations
- Call management
Timeline
Music Director
Apex First Baptist Church
01.2020 - Current
Office Manager
Six A's Handyman Service
04.2012 - Current
Customer Service Representative
LabCorp
06.2000 - 03.2010
High School Diploma -
Cary Senior High School
Cosmetology
Central Carolina Community College
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