Tabatha Barbour
Las Vegas,Nevada
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
1
1
Certification
Work History
PCT
DaVita Dialysis
08.2022 - 04.2024
- Performs in proper infection control practices including hand hygiene, isolation techniques, sterilization methods
- Utilized critical thinking skills when responding quickly and appropriately to patients' health status changes
- Initiated proactive measures to ensure patient safety by monitoring patient conditions closely
- Demonstrated the ability to work independently and part of a team
- Maintained accurate records of dialysis treatments including patient vital signs, weights, medications PCTs are allowed to administer during the session, and other pertinent information
- Demonstrated knowledge of hemodialysis machines, related equipment, and water treatment systems
- Recognized potential problems that could arise during a treatment session and took appropriate action before they became serious issues
- Performed daily maintenance on all dialysis machines per policy
- Inspected all supplies used for each treatment before use to ensure sterility/expiration dates
- Operated various pieces of equipment used during a treatment such as pumps, monitors, filters, adjusting settings as needed based on patient needs
- Provided education to patients regarding their dialysis treatments and lifestyle changes due to their kidney disease
- Conducted routine tests on dialysate samples throughout the day using test strips or other tools per policy
- Troubleshooting issues arising during a treatment such as air bubbles in blood lines or malfunctioning machines.
BARISTA
Dutch Bros
06.2019 - 07.2022
- Assisted with opening and closing tasks such as cleaning cafe areas or setting up display
- Multitasked multiple orders at once while maintaining accuracy in product quality
- Exhibited excellent communication skills while interacting with customers and coworkers in a professional manner
- Maintained clean and healthy environment by following proper safety and sanitation regulations.
- Met customer service objectives by providing superior customer service to Spanish-speaking customers.
- Improved customer service ratings and accurately solved problems using active listening and customer service skills.
Education
Skills
- Problem Solving
- Critical Thinking
- Team Collaboration
- Decision Making
- Organizational Skills
- Time Management
- Quality Improvement
- Infection Control
- Effective Communication
- Emergency Response
- Multitasking Abilities
- Adaptability and Flexibility
- Customer Service
Certification
- Clinically Certified Hemodialysis Technician
- CPR certified
References
References available upon request
Timeline
PCT
DaVita Dialysis
08.2022 - 04.2024
BARISTA
Dutch Bros
06.2019 - 07.2022
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