Tabatha Brown
Montgomery,TX
Summary
As a seasoned Support Specialist at Sage Surfaces, I excelled in transforming customer challenges into satisfaction, leveraging my expertise in Remote Support and Customer Relationship Management. By streamlining workflows and fostering effective communication, I significantly enhanced support efficiency. My approach not only preserved valuable insights but also nurtured trust, demonstrating a unique blend of technical proficiency and interpersonal skills.
Overview
3
3
years of professional experience
Work History
Support Specialist
Sage Surfaces
Montgomery, Tx
01.2021 - Current
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
Education
Business -
Texas State University
San Marcos, TXBachelor Of Business Administration - Business Administration
Western Governors University
Salt Lake City, UTSkills
- Remote Support
- Support Services
- Customer Relationship Management
- Training and coaching
Timeline
Support Specialist
Sage Surfaces
01.2021 - Current
Business -
Texas State University
Bachelor Of Business Administration - Business Administration
Western Governors University