Tabatha Flores
HOOD RIVER,OR
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
21
21
years of professional experience
1
1
Certification
Work History
911 Dispatcher/Training Coordinator
Hood River County
06.2007 - Current
- Answers emergency and non-emergency calls determining prioritization in order to effectively dispatch police, fire, and EMS while documenting real time information in the computer-aided dispatch system.
- Performs daily radio operations by monitoring, documenting and dispatching information to first responders on all radio channels.
- Provides pre-arrival instructions during emergency medical calls, helping first responders deliver appropriate care and support to individuals.
- Applies interpersonal skills in neutralizing hostile and emotionally charged situations to assist callers in emergency situations with appropriate information and support.
- Accurately processes record management information received from the local court systems in the EIS, LEDS and NCIC systems. This includes Warrant, No Contact Order and Restraining Order entry, modifications and recalls.
- Provides on-the-job training and coaching to develop new dispatchers.
- Maintains all training records for the 911 center by assigning, documenting and submitting all training records through the state DPSST records system.
- Assists with the 911 center scheduling system, including processing time off requests, coordinating shift coverage for any holes in the schedule and creating new yearly schedules based on staffing levels.
Licensed Nail Technician
Self Employed At B Beautiful Salon
03.2005 - 05.2007
- Created custom nail art designs for clients.
- Prepared nail beds and cuticles, shaped nails and applied polish.
- Demonstrated dynamic customer service by responding to customer inquiries.
- Maintained a master appointment calendar covering all customer visits and scheduled appointments.
- Registered customer information into a database system to enable tracking history and maintain accurate records.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
Shift Manager
Dairy Queen
04.2003 - 05.2007
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Excelled in every store position and regularly backed up front-line staff.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Education
No Degree - Transfer Degree
Columbia Gorge Community College
The Dalles, ORNo Degree - Transfer Degree
Mt Hood Community College
Gresham, ORHigh School Diploma -
Hood River Valley High School
Hood River06.2000
Skills
- Decision-Making
- Database Queries
- Critical Thinking
- Police and Fire Procedures
- Customer Service
- Problem-Solving
- Active Listening
- Data Entry
- Teamwork and Collaboration
- Time Management
- Effective Communication
- Record Keeping
Certification
- EMD - Emergency Medical Dispatch
- CTO - Communications Training Officer
- PST - Public Safety Telecommunicator
Timeline
911 Dispatcher/Training Coordinator
Hood River County
06.2007 - Current
Licensed Nail Technician
Self Employed At B Beautiful Salon
03.2005 - 05.2007
Shift Manager
Dairy Queen
04.2003 - 05.2007
No Degree - Transfer Degree
Columbia Gorge Community College
No Degree - Transfer Degree
Mt Hood Community College
High School Diploma -
Hood River Valley High School
- EMD - Emergency Medical Dispatch
- CTO - Communications Training Officer
- PST - Public Safety Telecommunicator
Similar Profiles
Linda PowersLinda Powers
Instructional Assistant at Hood River County School DistrictInstructional Assistant at Hood River County School District
Kennedy WebsterKennedy Webster
Gift Shop Cashier at Mount Hood RailroadGift Shop Cashier at Mount Hood Railroad
DANIELA LOPEZDANIELA LOPEZ
Dental Assistant at Hood River DentalDental Assistant at Hood River Dental