ASHLEY Windsor
Colonial Beach,VA
Summary
Experienced in emergency communication and crisis management, with a strong ability to make rapid decisions under pressure. Demonstrates exceptional communication skills and a collaborative approach, fostering effective coordination with law enforcement and medical personnel during emergencies. Committed to ensuring efficient responses and maintaining public safety.
Overview
1
1
Certification
16
16
years of professional experience
Work History
911 Dispatcher
Charles County Government
La Plata, MD
2021.03 - Current
- Received and prioritized emergency calls, ensuring timely response to critical situations.
- Coordinated with first responders, relaying vital information to assist in emergency operations.
- Monitored radio communications to maintain situational awareness, facilitating effective dispatching during emergencies.
- Operated multi-line telephone systems to manage high call volumes during peak hours, ensuring no calls were missed.
- Documented incident details accurately in real-time using computer-aided dispatch systems.
- Recorded and tracked emergency requests in computer-aided dispatch systems, contributing to accurate incident documentation and response coordination.
- Provided support to callers, offering guidance and reassurance during emergencies.
EMT-B
Procare Health
Rosedale, MD
2018.02 - 2021.03
- Administered stabilizing medical care to citizens, enhancing patient outcomes during emergencies.
- Documented patient information accurately in electronic health records for seamless communication.
- Collaborated with other departments to coordinate effective mutual aid responses.
- Maintained equipment readiness and cleanliness to uphold safety standards and ensure operational readiness.
Cashier
Rucci's Italian Deli & Doughboys
White Plains, MD
2017.08 - 2018.01
- Assisted customers with food selection, inquiries and order customization requests.
- Recommended alternatives for out-of-stock items to enhance customer satisfaction.
- Asked open-ended questions to identify and address customer needs.
- Politely assisted customers in person and via telephone.
- Greeted customers entering the store to foster a welcoming environment. entering the store to ascertain what each customer wanted or needed.
Care Giver
Anna Mcdonough
Indian Head, MD
2010.08 - 2013.06
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease, and muscular dystrophy.
- Responded appropriately to the physical, emotional and developmental needs of patients.
- Maintained accurate records of patient care, documenting condition, progress, and concerns for effective treatment planning.
- Obtained information about clients' medical history, drug history, complaints and allergies.
- Tested and recorded blood glucose levels.
- Collects patient specimens and data, including vital signs, input/output and other delegated measurements.
- Assisted patients with ambulation and crutch walking.
- Transported patients safely between hospital areas using wheelchairs and gurneys, ensuring comfort and dignity.
- Reported any unusual circumstances in the patients' condition or environment.
- Prepared nutritious and appetizing meals in communal kitchen, catering to residents' dietary preferences and needs.
Education
High School Diploma -
Henry E. Lackey High School
Indian Head, MD2014-12
Some college - General Studies
College of Southern Maryland
La Plata, MDSkills
- Emergency response techniques
- Public safety training
- Computer skills
- Current VA driver's license
- Decision-making
- Quick decision-making
- Calm under pressure
- Pressure management
- Active listening
- Critical thinking
- Decision-making skills
Certification
- National Emergency Number Association (NENA) 911 Center Supervisor Program
- International Academy of Emergency Dispatch (IAED) Quality Assurance (QA) Medical, Fire and Police.
- Licensed Maryland Emergency Medical Technician (EMT) - Basic
- Emergency Telecommunicator certifications (ETC)
- Association of Public Safety Communications Officials (APCO) Certified Training Officer (CTO)
- National and Maryland certification as an Emergency Medical Dispatch; Emergency Fire Dispatcher; Emergency Police Dispatcher
- American Heart Association Health Care Provider CPR
- National standard Emergency Vehicle Operator Course (EVOC)
- Hazardous Materials (HAZMAT) Awareness
Timeline
911 Dispatcher
Charles County Government
2021.03 - Current
EMT-B
Procare Health
2018.02 - 2021.03
Cashier
Rucci's Italian Deli & Doughboys
2017.08 - 2018.01
Care Giver
Anna Mcdonough
2010.08 - 2013.06
High School Diploma -
Henry E. Lackey High School
Some college - General Studies
College of Southern Maryland