Tabatha Hadfield
Hires Big H
West Jordan,UT
17
years of professional experience
Dynamic professional with a strong background in restaurant supervision. Known for implementing process improvements that enhance efficiency and guest experiences. Ready to leverage leadership and training skills to drive operational success.
Work History
Waitress Supervisor
17 Years 1 Month- Trained and mentored new staff on customer service standards and operational procedures.
- Coordinated team schedules, optimizing coverage during peak service hours.
- Implemented process improvements, enhancing efficiency in order delivery and table turnover.
- Supervised daily operations, ensuring smooth service flow and guest satisfaction.
- Resolved customer complaints swiftly, maintaining high levels of patron loyalty and retention.
- Developed training materials for staff development, fostering a culture of continuous improvement.
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
Education
High School Diploma
Skills
Order accuracy
Complaint resolution
Upselling techniques
Customer service
Task delegation
Staff training
Strong leadership
Conflict resolution
Relationship building
Timeline
Waitress Supervisor
Hires Big H
07.2008 - 08.2025Read More
Hillcrest High School
High School Diploma
Read More