Tabatha Lewis
Mustang
Summary
With 15 years experience in the cosmetology industry I've developed into a resourceful Area Director offering experience in establishing effective operational procedures and practices and implementing sales and marketing campaigns. I'm a seasoned motivational and encouraging professional certified in master cosmetology. I've am a natural leader with strong business acumen and deep knowledge of store operation optimization.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Area Director
Great Clips
09.2024 - Current
- Analyzed financial performance of area by monitoring budgets and expenses, reviewing financial statements and recommending appropriate actions.
- Created and managed execution of store business plans to drive KPI results and maximize business opportunities.
- Performed audits to reduce and control loss and meet internal audit and compliance objectives.
- Increased awareness of Great Clips brand in local communities by advertising on social media platforms, offering contests and giveaways and utilizing paid social ads, boosting overall sales.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Determined performance benchmarks and completed ongoing evaluation of employee work.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Home Health Aide
ComForCare
03.2023 - 08.2024
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Followed nutritional plans to prepare optimal meals.
Cosmetologist/Hair Stylist
LaSalon
05.2018 - 05.2021
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Maintained client treatment records and designed long-term care programs for return customers.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Answered phone calls and emails to schedule client appointments.
- Offered professional cuts, color services and extensions to salon customers.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Mixed pigments and used proper techniques to achieve desired color.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
Salon Manager
Great Clips
10.2017 - 08.2018
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Scheduled employees to maintain adequate coverage during business hours.
- Achieved personal sales goals by upselling products to meet individual needs.
- Delegated workplace responsibility to appropriate staff.
- Evaluated employee performance through close observation and performance rubrics.
- Promoted business through marketing initiatives and use of social media.
- Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
Stylist
PS Salon & Spa
10.2017 - 08.2019
- Town Village Retirement Center Oklahoma City Services included:
- Perms
- Color
- Roller sets
- Haircuts
- Curl blow dry
- Gel/basic manicures and pedicures
Instructor
Midwest Beauty College
01.2012 - 01.2016
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Tested students to assess progress and adapted learning plans in alignment with performance.
- Optimized day-to-day instruction to align educational strategies with industry best practices.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Created and developed lesson plans to meet students' academic needs.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
Stylist
Knockouts - Haircuts for Men
01.2011 - 01.2012
- Monitored current trends to understand fashions and better serve customer needs.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Determined appropriate hair treatments based on conditions and textures.
- Participated in team meetings and staff training sessions.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Stylist
Smart styles
01.2009 - 01.2010
- Traveled to elderly homes (due to their disabilities). Services included: haircut's, shampoo's, curl's, manicures, and pedicures.
Education
Master Instructors -
Midwest Beauty College
01.2011
Cosmetology license - Cosmetology
Midwest Beauty College
Midwest City, OK01.2008
Accounting/ Business -
Rose State College
Midwest City, OK01.2007
Business Management - Business Management
Northwestern State Technology
01.2005
Skills
- Technical skills
- Staff training and development
- Team management
- Operations management
- Customer service oversight
- Project management
- Task delegation
- Multi-unit management
- Work planning and scheduling
- Company policy implementation
- Employee performance management
- Continuous improvements
Certification
- CPR Certification
- Barbering License
Additional Information
- Some strong points:
- Leadership values
- Work great under pressure
- Can handle store volume
- Can manage people
- Reliable
- Knowledgeable in this field
- Clean and sanitary
- Willing to educate fellow staff as well as myself
- Vibrant personality
Timeline
Area Director
Great Clips
09.2024 - Current
Home Health Aide
ComForCare
03.2023 - 08.2024
Cosmetologist/Hair Stylist
LaSalon
05.2018 - 05.2021
Salon Manager
Great Clips
10.2017 - 08.2018
Stylist
PS Salon & Spa
10.2017 - 08.2019
Instructor
Midwest Beauty College
01.2012 - 01.2016
Stylist
Knockouts - Haircuts for Men
01.2011 - 01.2012
Stylist
Smart styles
01.2009 - 01.2010
Master Instructors -
Midwest Beauty College
Cosmetology license - Cosmetology
Midwest Beauty College
Accounting/ Business -
Rose State College
Business Management - Business Management
Northwestern State Technology