Edgar Mandujano
Houston,TX
Summary
Dynamic Area Director with proven expertise in operations management, team leadership, and customer service. Achieved cost reductions and improved guest experiences through innovative training programs and effective inventory management.
R365
Decision Logic
Hot Schedules
Aloha
Toast
Eco Track
Pulse
UKG
Indeed
Beer Board
Word
Excel
Outlook
Teams
Overview
11
11
years of professional experience
Work History
Area Director
Ojos Locos Sports Cantina
Houston, TX
07.2019 - 05.2026
- Developed and implemented operational strategies to enhance overall guest experience.
- Led training programs for management staff, fostering leadership skills and team cohesion.
- Streamlined inventory management processes, reducing waste and improving supply chain efficiency.
- Oversaw financial performance by analyzing sales data and adjusting pricing strategies accordingly.
- Cultivated relationships with vendors to ensure quality service and product availability.
- Spearheaded marketing initiatives that increased local brand visibility and customer engagement.
- Monitored compliance with health and safety regulations, ensuring a safe environment for guests and staff.
- Conducted regular performance evaluations, providing constructive feedback to improve team productivity.
- Analyzed financial performance of area by monitoring budgets and expenses, reviewing financial statements and recommending appropriate actions.
- Monitored regional performance metrics, providing timely feedback and implementing corrective actions when necessary to ensure goals were achieved consistently across all locations.
- Increased revenue growth with the implementation of innovative marketing strategies and sales techniques.
- Performed audits to reduce and control loss and meet internal audit and compliance objectives.
- Achieved higher employee retention rates by implementing effective team-building initiatives and employee development programs.
- Developed comprehensive training programs for employees to enhance skills development and career progression opportunities.
- Implemented efficient inventory management systems that reduced waste while ensuring optimal product availability at all times.
- Created a culture of accountability among staff members by setting clear expectations regarding job responsibilities and performance goals consistent with company values.
- Built strong partnerships with external vendors and suppliers, negotiating favorable terms that contributed to long-term cost savings for the company.
- Reduced operational costs through careful budget management and resource allocation optimization.
General Manager
Los Cucos Mexican Cafe
Houston, TX
01.2015 - 05.2019
- Directed daily operations to optimize service quality and enhance customer satisfaction.
- Managed staff training programs, fostering team development and improving service efficiency.
- Implemented cost-control measures, effectively reducing operational expenses while maintaining quality standards.
- Analyzed sales data to identify trends, informing strategic decisions for menu development and promotions.
- Reduced operational risks while organizing data to forecast performance trends.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Reported issues to higher management with great detail.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
High School Diploma -
Westfield High School
Houston, TX06-2005
Skills
- Staff training and development
- Team management
- Operations management
- Technical skills
- Influencer marketing
- Multi-unit management
- Operational efficiency
- Documentation skills
- Reporting skills
- Safety management
- Quality control
- Inventory control
- Sales tracking
- Production management
- Risk management
- Risk analysis
- Facility maintenance
- Cost reduction
- Profitability optimization
- Supply chain management
- Positive attitude
- Teamwork
- Customer service
- Problem-solving
- Time management
- Multitasking
- Reliability
- Excellent communication
- Computer skills
- Organizational skills
- Team leadership
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Problem resolution
Accomplishments
- Achieved operating multiple units at once running high sales while dominating P&L ebitad
- Supervised team of 200 staff members.
Languages
Spanish
Full Professional
Timeline
Area Director
Ojos Locos Sports Cantina
07.2019 - 05.2026
General Manager
Los Cucos Mexican Cafe
01.2015 - 05.2019
High School Diploma -
Westfield High School