Tabatha Lynn Oyola
Middle River,Maryland
Summary
Compassionate and detail-oriented professional with over a decade of experience in patient care, hospice, and end-of-life support. Skilled in assisting individuals with cancer, multiple sclerosis (MS), cerebral palsy, blindness, and hearing challenges, providing essential daily living support with empathy and patience. Adept at patient transfers, medication assistance, mobility support, feeding assistance, and scheduling medical appointments. Additionally experienced in customer service, scheduling, and problem resolution. Seeking to bring strong interpersonal and organizational skills to an Access Specialist role at MedStar Healthcare.
Overview
12
12
years of professional experience
Work History
Package Center Supervisor
UPS
12.2022 - Current
- Answered phones and provided customer support for individuals and businesses regarding package deliveries
- Resolved misdelivered package issues, coordinated pickups, and located missing shipments
- Interacted with customers at all levels, ensuring timely and effective solutions to delivery concerns
- Managed scheduling, trained employees, and ensured compliance with company policies
- Maintained organization and efficiency in a fast-paced environment, ensuring high customer satisfaction
Caregiver
Self-Employed Caregiver
01.2013 - 01.2025
- Provided dedicated care to elderly patients and individuals with cancer, MS, cerebral palsy, blindness, and hearing challenges
- Assisted with medication administration (excluding injections), personal hygiene, and daily living activities
- Aided patients with bathroom use and feeding, ensuring their comfort and safety while remaining vigilant about choking hazards
- Scheduled and transported patients to medical appointments, ensuring they received timely and necessary healthcare
- Experienced in using Hoyer lifts, motorized wheelchairs, and patient transfer techniques for safety and comfort
- Assisted blind and hearing-challenged individuals with daily tasks, communication, and mobility support
- Offered emotional support and companionship, ensuring a dignified and comfortable environment for patients, especially in hospice and end-of-life care
- Maintained clear communication with families and healthcare providers regarding patient needs and well-being
Education
Community College - General Studies
Catonsville Community College
Catonsville01.1991
Skills
- Patient Intake & Customer Service
- Scheduling & Administrative Support
- Compassionate Care & Patient Advocacy
- End-of-Life & Hospice Experience
- Mobility Assistance & Transfer Techniques
- Feeding Assistance & Choking Hazard Awareness
- Strong Communication & Empathy
- Phone & Call Center Operations
- Medical Appointment Coordination & Transportation
- Route optimization
Assistance for Blind & Hearing-Challenged Individuals
- Team collaboration
- Merchandise tracking
- Email and phone communication
- Customer relations
- Effective communication
- Clear communication
- Computer skills
- Multitasking
- Problem-solving abilities
- Attention to detail
Additional Information
Highly empathetic with a strong commitment to patient advocacy and care., Experienced in working with individuals with diverse medical conditions and mobility challenges., Strong ability to handle sensitive information with discretion and professionalism.
Timeline
Package Center Supervisor
UPS
12.2022 - Current
Caregiver
Self-Employed Caregiver
01.2013 - 01.2025
Community College - General Studies
Catonsville Community College
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