Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tabatha Moneypenny

Rockford,TN

Summary

I'm really interested in learning more and pursuing a long term career with the company. I have a history of meeting company needs with consistent and organized practices. I feel as if I'm skilled in working under pressure and adapting to new situations and challenges to best enhance the organization. I'm a hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving a positive and memorable expression. My long term goal is to be a successful role model for my teenagers and show them you can do anything you put your mind to.

Overview

11
11
years of professional experience

Work History

Overtime Administrator

Arconic
Alcoa, TN
04.2023 - Current
  • Maintained positive working relationship with fellow staff and management.
  • Processed payroll information according to established guidelines.
  • Worked closely with human resources to support employee management and organizational planning.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Answered telephones to take messages or redirect calls to appropriate colleagues.
  • Implemented strategies to take advantage of new opportunities.
  • Updated databases with new employee information, job changes.
  • Ensured that all paperwork was completed accurately before submission deadlines.
  • Assisted in the development of new administrative systems, procedures and policies.
  • Provided general administrative support to staff members.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Understood and followed oral and written directions.
  • Worked with cross-functional teams to achieve goals.
  • Prioritized and organized tasks to efficiently accomplish goals.
  • Organized and set up line-ups for crews and built weekly schedules for various departments.
  • Made sure all shifts were covered and overtime availabilities were filled.

Merchandiser

Orielly Auto Parts
Alcoa, TN
08.2021 - Current
  • Demonstrated great teamwork skills with staff members involved in production and transport.
  • Organized engaging front-facing displays to capture customer interest and drive revenue growth.
  • Provided training and support for new staff members in regards to merchandising operations.
  • Monitored weekly, monthly and quarterly achievement goals.
  • Printed labels and tags for for-sale merchandise.
  • Planned commercial displays to entice and appeal to customers.
  • Created merchandising plans based on customer buying habits and trends in the industry.
  • Performed regular price checks on select items throughout the store location.
  • Worked closely with store managers to ensure compliance with corporate policies and procedures related to merchandising activities.
  • Built product displays and placed appropriate signage for merchandise.
  • Placed prices and descriptive signage to enhance displays and promote items.
  • Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
  • Analyzed sales figures and market trends to anticipate product needs.
  • Communicated and coordinated planogram execution with store management.
  • Inspected shipments for quality control purposes prior to stocking shelves or racks with merchandise.
  • Presented updated floor plans and design strategy to store management.
  • Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
  • Managed purchasing process for entire department.
  • Cleaned and organized display cases, shelves and aisles.
  • Maintained accurate records of all merchandise transactions including receipts, invoices, orders, discounts.
  • Maintained a clean and organized work environment at all times.
  • Collaborated with suppliers, manufacturers and retailers to properly execute merchandising plans.
  • Consulted with management and advertising teams to plan optimal promotions.
  • Collaborated with others to discuss new opportunities.
  • Maintained updated knowledge through continuing education and advanced training.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Delivered products to customer locations on time.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Insurance Verification Specialist

Insurance Systems Incorporated
Knoxville, TN
01.2019 - 08.2021
  • Researched third party payer guidelines related to prior authorizations, coding and billing processes.
  • Accessed third-party insurance databases to identify coverage of benefits.
  • Responded promptly to customer inquiries regarding their benefits and eligibility status.
  • Communicated with insurance carrier, customer and third party or employer to verify customer insurance benefits.
  • Verified that customer had proper insurance coverage on vehicle or home.
  • Communicated with cross-functional teams to report insurance company trends.
  • Called insurance companies to ascertain pertinent information regarding policies and payment benefits for customers.
  • Participated in training sessions on new software programs used for verification purposes.
  • Ensured that the most current version of provider contracts were stored in the database.
  • Used multiple online programs with numerous companies to verify Insurance coverage.
  • Understood and followed oral and written directions.
  • Navigated through multiple online systems to obtain documentation.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Collaborated with others to discuss new opportunities.
  • Modified existing software systems to enhance performance and add new features.

Assistant Team Leader

Dollywood Theme Park
Pigeon Forge, TN
02.2013 - 01.2019
  • Reviewed completed work to verify consistency, quality and conformance.
  • Assigned projects and distributed tasks to team members as per area of expertise.
  • Delegated daily tasks to team members to optimize group productivity.
  • Identified opportunities for cost savings through process optimization.
  • Developed strategies to increase efficiency within the team by streamlining processes and procedures.
  • Maintained positive working relationship with fellow staff and management.
  • Coordinated merchandising strategy for assigned area, created and maintained abundant and eye-catching store displays and recommended advertising approaches.
  • Led and directed 31 store associates performing cashiering, customer service, recovery and sales and collaborated with store leadership to boost overall store performance.
  • Encouraged teamwork among staff members by recognizing individuals' contributions towards overall success.
  • Monitored workflow and identified areas for improvement in order to maximize productivity levels.
  • Assessed current systems and processes in order to identify potential improvements.
  • Trained new employees on operational procedures.
  • Worked closely with human resources to support employee management and organizational planning.
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
  • Organized and facilitated regular meetings with the team to discuss progress and plan future activities.
  • Fostered positive employee relationships through communication, training, and development coaching.
  • Utilized problem-solving skills when dealing with difficult situations or customer complaints.
  • Assisted team leader in managing daily operations, delegating tasks and monitoring performance.
  • Helped mitigate and resolve data issues by analyzing situation and implementing appropriate solutions.
  • Directed truck loading and unloading, freight flow, backroom organization, merchandise ticketing, shelf stocking and inventory management and reconciliation.
  • Maintained daily inventory to facilitate successful material distribution.
  • Implemented strategies to take advantage of new opportunities.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Created and distributed monthly, quarterly and annual reports to management regarding performance.
  • Communicated effectively with management regarding any issues related to personnel or operations.
  • Collaborated with other departments to ensure smooth integration of new projects into existing operations.
  • Ensured that all team members were aware of their responsibilities and deadlines for completion of tasks.
  • Conducted performance reviews for each individual member of the team, providing feedback where necessary.
  • Analyzed key performance indicators to identify effective strategies.
  • Provided guidance to team members on various aspects of their job roles.
  • Set goals and objectives for the team in line with organizational objectives.
  • Managed employee relations including disciplinary actions if required.
  • Maintained a positive working environment within the team by resolving conflicts between members as needed.
  • Identified needs of customers promptly and efficiently.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Recognized by management for providing exceptional customer service.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Trained new team members, tracked current team members' skills achievement, verified safe operating practices and reported and analyzed work-related injuries.

Education

Sevier County High School
Sevierville, TN
05-2003

Skills

  • Technical Documentation
  • Events Coordination
  • Office Administration
  • Project Coordination
  • Customer Service
  • Timesheet Processing
  • Presentation Creation
  • Schedule Coordination
  • Team Building and Leadership
  • Relationship Development
  • Performance Improvement
  • Documentation and Reporting
  • Attention to Detail
  • Work Planning and Prioritization
  • Decision-Making
  • Scheduling
  • Team Collaboration
  • Multi-Line Phone Systems
  • Flexible Schedule
  • Goal Setting

Timeline

Overtime Administrator

Arconic
04.2023 - Current

Merchandiser

Orielly Auto Parts
08.2021 - Current

Insurance Verification Specialist

Insurance Systems Incorporated
01.2019 - 08.2021

Assistant Team Leader

Dollywood Theme Park
02.2013 - 01.2019

Sevier County High School

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Tabatha Moneypenny