Tabatha Pascale
Richmond,VA
Summary
Versatile professional with 10+ years of experience in customer-facing roles, providing exceptional service and resolving issues promptly. Proven ability to manage high-volume calls, maintain organized workspaces, and exceed monthly goals. Proficient in multitasking, communication, and problem-solving. Willing to relocate: Anywhere Authorized to work in the US for any employer
Overview
10
10
years of professional experience
Work History
Senior Account Supervisor
Capital One
Remote
11.2021 - Current
- Acted as the primary point of contact for clients, addressing inquiries, resolving issues, and providing product information
- Resolved escalated customer complaints promptly by investigating issues thoroughly and proposing appropriate solutions or compensation when necessary
- Consistently met or exceeded monthly goals by effectively managing client relationships on each call taken
- Managed a high volume of incoming calls from customers, providing timely responses and resolutions to inquiries or issues
Sales Associate/Assistant Manager
Acceptance Now
Newport News, VA
09.2020 - 11.2021
- Built and maintained strong relationships with customers, resulting in a high rate of repeat business
- Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction
- Demonstrated excellent time management skills by efficiently handling multiple tasks simultaneously during busy periods
Receptionist
European Wax Center
Newport News, VA
03.2020 - 09.2020
- Greeted and welcomed visitors, providing a positive first impression of the company
- Maintained an organized front desk area, including managing visitor sign-in process
- Responded to inquiries from clients and employees in a timely manner, providing accurate information or directing them to the appropriate resources
Salon Assistant / Salon Associate
Bombshell Brazilian Waxing and Beauty Lounge
Richmond, VA
06.2014 - 01.2020
- Assisted senior stylists in providing exceptional customer service to salon clients
- Provided exceptional customer service by addressing client concerns or inquiries promptly and professionally
- Greeted clients upon arrival and ensured their comfort during their visit
Education
Some college -
Old Dominion University
Norfolk, VA05.2019
High school or equivalent -
Cosby High School
Richmond, VA06.2018
Skills
- Problem Solver
- Strong verbal and written communication
- Customer Service Skills
- Organizational Skills
- Attention to detail
- Interpersonal skills
- Multitasking
Timeline
Senior Account Supervisor
Capital One
11.2021 - Current
Sales Associate/Assistant Manager
Acceptance Now
09.2020 - 11.2021
Receptionist
European Wax Center
03.2020 - 09.2020
Salon Assistant / Salon Associate
Bombshell Brazilian Waxing and Beauty Lounge
06.2014 - 01.2020
Some college -
Old Dominion University
High school or equivalent -
Cosby High School
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