Tabatha Santiago
Executive Assistant
Charlotte,NC
Summary
Executive Assistant with 20+ years of administrative experience managing multiple client's operations. Proven record providing support to operational functions by working collaboratively with C-Suite executives, leadership, and front-line leaders. Seeks continuous improvement while aligning business objectives with comprehensive administrative knowledge to achieve maximum operation impacts. Executive Assistant skilled at offering high-level administrative support to senior-level staff. Expert in travel management and expense tracking. Assists executive team using exceptional communication and organizational skills. Proven track record of maintaining efficient office operations. Driven and resourceful administrative professional with 20+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
20
20
years of professional experience
Work History
Executive Assistant/Facilities Coordinator
DP World Americas
06.2023 - Current
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time
- Processed travel expenses and reimbursements for executive team and senior management thru Concur
- Served as a liaison between departments to facilitate effective communication throughout the company
- Organized and coordinated monthly meetings, events, conferences and team-building activities to boost morale within the departments and the workplace
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences
- Developed strong relationships with vendors leading to improved contract terms and pricing resulting in cost savings for the company
- Handled confidential and sensitive information with discretion and tact.
Executive Assistant/Facilities Coordinator
Carrier
07.2022 - Current
- Provide Executive support to 5 SVP – Receive, organize mail, and prepare responses
- Calendar maintenance for direct support and facilities - via Outlook
- Coordinate executive travel and complete expense reports via CONCUR
- Support facilities manager with onsite items, submit tickets for all open issues, order supplies, refill kitchens supplies
- HR Onboarding Coordinator: Assign workstation, create nameplate, order business cards, enter IT tickets for technology needs, give tour of facility on first day
- Event coordinator – Coordinate, schedule with executives, prepare materials, order swag for all onsite and offsite conferences, team building events, and corporate events.
Senior Executive Assistant
Conifer Realty LLC
02.2021 - 03.2022
- Provided Executive support to the COO, 2 SVP, 4 RVPS, and 3 Directors – Managed travel, received, organized mail and prepared responses
- Managed individual calendars for Senior Leadership and the Master Calendar for the Executive Team
- Created and Updated/Maintained the property listing with staff's required information
- Coordinated and Managed Meetings/Conference – Booked travel and location, created and managed materials, coordinated event with onsite staff
- Compiled and submitted expenses reports into the Concur System for leadership
- Completed reports using our Yardi system for closings, investors, and SVP for management of property staff
- Documented continuous research on COVID updates in the 4 states (NY, NJ, PA, MD) properties located to draft business protocols.
Executive Assistant / Paralegal
Monro, Inc.
06.2019 - 02.2021
- Provided Executive support to the CEO, COO, VP of IT and General Counsel – Managed travel, calendars, received, organized mail and prepared responses
- Coordinated meetings, recorded, transcribed, and distributed comprehensive minutes
- Compiled and submitted expense reports into Concur system for Senior Leadership
- Managed all Legal documents – Received subpoenas: collected information and responded accordingly
- Prepared abandoned vehicle letters and worked with different agencies to resolve; collect legal invoices, input into spreadsheet, and submit for payment
- Researched different state codes and laws to update our policies for our stores in 32 states
- Project coordinator for Special Projects.
Executive Assistant / Board Liaison
Savin Engineers/RSMP
10.2017 - 08.2018
- Provided Executive support to the Deputy Director & 10 Program Managers – Coordinated meetings and travel, prepared and organized mail
- Ordered and maintained office supply closet under budget
- Coordinated company events, successfully reserving space, organizing, preparing materials, catering, and decorations
- Prepared monthly board meeting materials
- Recorded, transcribed, and publish minutes on Company portal
- Supported Staff meetings by completing the workflow of recording, transcribing, publishing, distributing minutes, action plans, and announcements to appropriate parties
- Managed incoming applications for the Business Opportunities Program, assisting in setting up the class with materials, Input: attendance, grades, and assignments
- Conduct research to prepare/respond to RFPS: Gather information, create agendas, tabs, and proof materials
- Data Entry – Input all Pay apps/invoices into the PRIMAVERA system
- Manage Change Orders and Amendments to all Contracts on 14 School Projects.
Education
AA Paralegal Studies -
Rochester Business Institute (RBI)
Rochester, NY05.2005
Skills
- Professional English & Spanish translator
- Advanced Microsoft Office & Office 365 (Excel, Word, Outlook, Power Point)
- Excellent communication and interpersonal skills
- Strong competences in managing multiple projects timely and on budget
- Database and filing management
- Resourceful and organized
- Displayed exceptional attention to detail when handling meeting scheduling via Outlook
- Strong Problem Solver
- Executive Support
Timeline
Executive Assistant/Facilities Coordinator
DP World Americas
06.2023 - Current
Executive Assistant/Facilities Coordinator
Carrier
07.2022 - Current
Senior Executive Assistant
Conifer Realty LLC
02.2021 - 03.2022
Executive Assistant / Paralegal
Monro, Inc.
06.2019 - 02.2021
Executive Assistant / Board Liaison
Savin Engineers/RSMP
10.2017 - 08.2018
AA Paralegal Studies -
Rochester Business Institute (RBI)
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