Tabbitha Fisher

Managed complex porting tasks, working with both customers and other carriers.

Process returned equipment for customers

maintained Key performance indicators

remained flexible to learn new processes to complete new tasks

• Led customer service team to enhance response times and improve overall customer satisfaction.
• Developed training programs to elevate team performance and ensure consistent service delivery.
• Implemented process improvements that streamlined operations and reduced customer complaint resolution time.
• Monitored key performance indicators to assess team effectiveness and identify areas for development.

• Negotiated payment arrangements with clients to resolve outstanding accounts efficiently.
• Implemented effective collection strategies that enhanced recovery rates for delinquent accounts.
• Trained and mentored junior agents on best practices in debt collection processes.
• Resolved customer inquiries and disputes, ensuring compliance with regulatory guidelines.