Tabetha Elizondo
Livingston
Summary
Dynamic operations manager with a strong background in staff training and development. Skilled in complex problem-solving and financial analysis, leading to optimized pricing strategies and improved customer service outcomes.
Overview
5
5
years of professional experience
Work History
Manager
First Cash
2024.01 - Current
- Trained staff on inventory management software and effective sales techniques.
- Led daily operations to ensure efficient pawn transactions and customer service.
- Analyzed market trends to optimize pricing strategies for pawned items.
- Developed strategies to enhance customer retention and increase repeat business.
- Maximized profits through careful pricing strategies based on market trends and customer demand.
- Enhanced customer satisfaction by efficiently appraising items and offering fair loan values.
- Assessed financial reports regularly to make informed decisions regarding budget allocations, staffing needs, and overall operational strategy.
- Established a strong rapport with customers by providing exceptional service and addressing any concerns or issues that arose during transactions.
- Increased store revenue by implementing effective sales strategies and promotional campaigns.
- Developed strong relationships with local law enforcement, ensuring compliance with all regulations in the buying, selling, and pawning of goods.
- Managed financial reporting and inventory audits to ensure compliance and accuracy.
- Collaborated with marketing teams to create eye-catching advertisements that drove foot traffic into the store from both local residents and out-of-town visitors alike.
- Boosted team morale by fostering a positive work environment that encouraged open communication between staff members.
- Evaluated employee performance regularly to identify areas for improvement and provide constructive feedback for ongoing development.
- Maintained a safe and secure environment for staff and customers through strict adherence to company policies and procedures.
- Complied with local, state and federal laws in reviewing identification, obtaining thumbprints and verifying serial numbers against law enforcement databases.
- Performed weekly inventory checks and ran reports.
- Implemented process improvements that reduced transaction times by streamlining workflows.
- Oversaw staff performance, providing mentorship and conducting regular training sessions.
- Established relationships with local businesses to expand referral network and partnerships.
- Utilized social media platforms effectively to promote store specials, new arrivals, and upcoming events-attracting new customers in the process.
- Ensured compliance with industry regulations and company policies while serving clients'' best interests.
- Maintained open lines of communication with clients, providing updates and addressing concerns promptly to ensure their peace of mind during the financial process.
Assistant Manager
First Cash
2021.02 - Current
- Led team in achieving sales targets through strategic inventory management and customer engagement initiatives.
- Streamlined operational processes, enhancing efficiency and reducing turnaround times for customer transactions.
- Mentored junior staff on best practices in service delivery and compliance with company policies.
- Implemented training programs focused on improving product knowledge and sales techniques among team members.
- Managed daily operations, ensuring adherence to safety protocols and high standards of customer service.
- Coordinated promotional events to drive store traffic and increase community engagement with brand offerings.
- Conducted performance evaluations, providing constructive feedback to support professional development of team members.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Facilitated team-building activities, enhancing team cohesion and morale.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
High School Diploma -
South Houston ISD
Pasadena, TX05.2018
Skills
- Staff training and development
- Task delegation
- Complex Problem-solving
- Verbal and written communication
- Decision-making
- Documentation and reporting
- Operations management
- Project planning
- Shift scheduling
- Policy implementation
- Conflict resolution
- Sales management
- Excel spreadsheets
- Microsoft Excel and PowerPoint
- Teamwork and collaboration
- Attention to detail
- Multitasking
- Dependable and responsible
- Customer relationship management
- Risk management
- Hospitality and accommodation
- Time management
- Goal setting
- Budget control
- Expectation setting
- Creative solutions
- Innovative thinking
- Employee communications
Timeline
Manager
First Cash
2024.01 - Current
Assistant Manager
First Cash
2021.02 - Current
High School Diploma -
South Houston ISD