Tabish Sultan
Summary
Dynamic IT professional with a strong focus on systems and cloud technologies, skilled in managing Microsoft 365, Azure AD, endpoint compliance, and cloud security configurations. Proven track record in maintaining identity governance, enforcing robust security controls, and troubleshooting infrastructure-level issues to support scalable cloud environments. Experienced in collaborating with engineering teams to enhance reliability and operational efficiency, ensuring seamless integration and performance optimization. Committed to leveraging technical expertise to drive innovation and deliver strategic solutions in fast-paced, evolving IT landscapes.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Service Desk Engineer
Impact Networking
Chicago, IL
05.2024 - Current
- Delivered Tier 1–2 support across Microsoft 365, Azure AD (Entra ID), and Windows environments, resolving incidents, service requests, and change orders through full lifecycle (triage → resolution → closure)
- Monitored customer environments using RMM and alerting tools, validated alarms, and performed initial troubleshooting before escalation to engineering teams
- Performed root cause analysis (RCA) on recurring issues (AVD connectivity, Outlook performance, device compliance), reducing repeat incidents and improving system stability
- Administered Microsoft 365 services (Exchange Online, SharePoint, Teams), including mailbox management, licensing, and retention/archiving configurations
- Managed identity and access controls (MFA, Conditional Access, user provisioning/deprovisioning) to enforce security best practices
- Supported Azure Virtual Desktop (AVD) environments, including session troubleshooting, host pool maintenance, and user access issues
- Assisted with patch management and endpoint compliance using Intune and RMM tools, ensuring systems remained secure and up to date
- Executed backup and recovery operations, restoring critical data and minimizing downtime during incidents
- Maintained accurate documentation and ticket updates in Halo PSA, aligning with ITIL-based service management practices
- Built strong client relationships by acting as a technical interface, clearly communicating issues, impact, and resolution steps
IT Support /System Administrator
Phoenix Wealth Group
Hoffman Estates, IL
12.2023 - 05.2024
- Set up servers and managed cloud infrastructure for startup investment firm.
- Configure Outlook and Teams for seamless communication.
- Develop HIPAA-compliant document upload software for medical billing startup.
- Spearhead creation of point-of-sale and inventory tracking system for DME retail startup.
- Provide ongoing support and maintenance for all IT systems.
- Responded to approximately twenty to thirty tickets on a daily bases
- Conduct regular assessments and implemented enhancements for efficiency and security.
- Implemented security protocols to safeguard sensitive financial data.
Education
Bachelor of Science - Computer Science
Northeastern Illinois University
Chicago, IL05-2023
Skills
- Microsoft 365 Administration
- Azure AD (Entra ID) & Identity Management
- Azure Virtual Desktop (AVD)
- Windows Server & Endpoint Management
- Intune & Device Compliance
- Networking Fundamentals (DNS, IP, SMTP)
- Backup & Disaster Recovery
- Incident Management & Root Cause Analysis
Certification
- CompTIA Server+
- CompTIA Security+
- CompTIA Network+ ce
- CompTIA A+
- CompTIA IT Fundamentals (ITF+)
Timeline
Service Desk Engineer
Impact Networking
05.2024 - Current
IT Support /System Administrator
Phoenix Wealth Group
12.2023 - 05.2024
Bachelor of Science - Computer Science
Northeastern Illinois University