Tabitha Armenta-Garcia
Roswell
Summary
Experienced operations and logistics leader with more than 20 years of progressive management experience at FedEx. Proven track record in staffing, employee development, operational efficiency, service provider management, compliance, and daily transportation operations. Skilled in team leadership, training, process improvement, performance management, and customer service. Dedicated to fostering employee growth while maintaining high operational and service standards.
Overview
22
22
years of professional experience
Work History
Senior Manager
FedEx
Roswell, NM
06.2018 - Current
- - Manage staffing requirements and workforce planning.
- - Recruit, interview, and hire employees to support operational needs.
- - Train and develop team members to improve performance and career growth.
- - Complete monthly Facility Compliance Self-Assessments (FCSA).
- - Develop and monitor corrective action plans for identified opportunities.
- - Monitor daily service performance and operational metrics.
- - Conduct and document discussions with service providers.
- - Support employee development through coaching, mentoring, and performance management.
- - Ensure compliance with company policies, procedures, and operational standards.
Operations Coordinator
FedEx
Roswell, NM
09.2013 - 06.2018
- - Assisted with monthly Business Control Self-Assessments (BCSA).
- - Conducted and documented discussions with service providers.
- - Maintained knowledge of service provider agreements and compliance requirements.
- - Provided coverage for Operations Supervisors as needed.
- - Assisted with facility operations and daily operational support.
- - Participated in required training programs and conference calls.
- - Traveled throughout the district to assist with District Compliance Review Teams (DCRTs).
- - Supported operational improvement initiatives and compliance activities.
Operations Manager
FedEx
Roswell, NM
10.2004 - 09.2013
- - Supervised unloading of pickup and delivery vans and loading of outbound trailers.
- - Managed driver check-in procedures and verified settlement accuracy.
- - Monitored package handler hours and timekeeping records.
- - Completed end-of-day operational closeouts and reporting.
- - Prepared and secured daily deposits.
- - Ensured efficient package flow and adherence to operational schedules.
- - Maintained safety, productivity, and service standards.
Education
Diploma -
Roswell High School
01-1997
College Coursework Completed - undefined
University of Phoenix
01-2003
Skills
- - Operations Management
- - Team Leadership
- - Employee Training & Development
- - Staffing & Recruitment
- - Performance Management
- - Compliance & Auditing
- - Service Provider Relations
- - Logistics & Transportation Operations
- - Workforce Planning
- - Process Improvement
- - Operational Reporting
- - Timekeeping & Payroll Monitoring
- - Customer Service
- - Problem Solving
- - Communication & Coaching
Timeline
Senior Manager
FedEx
06.2018 - Current
Operations Coordinator
FedEx
09.2013 - 06.2018
Operations Manager
FedEx
10.2004 - 09.2013
College Coursework Completed - undefined
University of Phoenix
Diploma -
Roswell High School