TABITHA AYALA
Las Vegas,NV
Summary
Skilled, Area Loss Prevention Manager with 15 years of experience in off-price retail. Focused on advancing to a Senior Loss Prevention role, leveraging expertise in team development, theft mitigation through effective shrink programs, and collaboration with business partners to safeguard assets. Proven leader in implementing shortage reduction strategies to meet organizational goals.
Overview
16
16
years of professional experience
Work History
Area Loss Prevention Manager
Ross Stores
Las Vegas, NV
08.2025 - Current
- Developed and implemented loss prevention strategies to minimize shrinkage across multiple store locations.
- Conducted thorough investigations of theft incidents, ensuring compliance with company policies and legal standards.
- Trained and mentored team members on loss prevention techniques and protocols to enhance overall store security.
- Collaborated with regional management to assess risk factors and develop action plans for high-shrink stores.
- Analyzed inventory reports to identify trends in loss patterns, driving targeted intervention strategies.
- Supported in New Store Openings, instilling LP footprint with in store LP teams and store leaders.
- Oversees local Cross Dock facility to ensure execution company Standard Operating Procedure.
- Mentor new in role ALPM's to support their transition and elevate business acumen.
SM- Store Manager
Ross Stores
Kapolei, HI
01.2021 - 07.2025
- Executed Loss Prevention Best in Class strategy with Store Operations and Loss Prevention Field Leadership Team to enhance store security.
- Led implementation of Company Best Practices, maximizing productivity by streamlining processes while ensuring a safe environment.
- Analyzes Store reports to evaluate controllable expenses and overall Store performance.
- Recruits, hires, trains and develops Assistant Managers, Area Supervisors and non-exempt Associates.
- Urgently manages merchandise processing to the sales floor within the expected Company timeframe.
- Conducted training for associates on loss prevention programs to meet store shortage goals.
- As a representative of Ross Leadership, demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information and merchandise.
- Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness.
SM- Store Manager
Ross Stores
Pearl City, HI
01.2017 - 01.2021
- Leads all Company Best Practices and maximizes productivity by minimizing steps and touches while developing a culture of execution.
- Analyzes Store reports to evaluate controllable expenses and overall Store performance.
- Addresses any variance to Company standards with appropriate action plan, partnering with the District Manager as needed.
- Effectively collaborates with internal and external partners to ensure key LP initiatives are being executed at a high level that impacts overall shortage results in my assigned market.
- Collaborates with LP Field Leaders and Store Teams utilizing resources; exception reporting, store-initiated tips and in-store investigative routines.
- Responsible for leading the annual inventory process including preparation and execution of inventory guidelines.
Retail Associate- Assistant Store Manager
Ross Stores
Multiple Locations in Hawaii
01.2011 - 01.2017
- Identify shortage risks through regular review of indicator reports; partner with stores to develop action plans to address/minimize operational shortage.
- Ensure all Loss Prevention/ Operations shortage audits are conducted consistently and objectively, with a focus on continuous improvement through partnership and training.
- Leads all Company Best Practices and maximizes productivity by minimizing steps and touches while working.
- Assists in the analysis of Store reports to evaluate controllable expenses and overall Store performance.
- Communicates any variances to Company standards to the Store Manager.
- Ensures proper scheduling of Associates to meet business objectives.
- Treats all Customers, Associates, and other leaders with respect.
- Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs.
- Executes Customer service programs and Merchandise Presentation programs through Associate training and program supervision.
- Supervises and coaches Retail Associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, sales floor, etc.
Education
Nanakuli High School
Waianae, HISkills
- Internal / External Theft Resolution
- Strategic planning
- Team Development
- Theft prevention strategies
- Performance management
- Effective communication
Accomplishments
- LP Divisional Most Valuable Player Q1 2026
- LP Regional Most Valuable Player Q1 2026
- Top Internal Theft Resolution 2025 ( #1 Region, #2 Division)
- Divisional Top Internal Theft Resolution December 2025 (19 cases)
- Best SPS Metrics - Regional 2025
- District Shrink Captain 2022-2024
- District DE&I Champion 2022-2024
- Zone MAP Assessor (ASM and Store Manager)
- 2022 Highest Internal theft Resolution (district)
- 2023 Q Strikes and 2024 YTD, My Dashboard (Volume Band 20+ Million)
- 2024 Regional DE&I Award Winner
- 2022 Best Shrink to Goal in Zone 4
Timeline
Area Loss Prevention Manager
Ross Stores
08.2025 - Current
SM- Store Manager
Ross Stores
01.2021 - 07.2025
SM- Store Manager
Ross Stores
01.2017 - 01.2021
Retail Associate- Assistant Store Manager
Ross Stores
01.2011 - 01.2017
Nanakuli High School