Hi, I’m
Tabitha Bailey
Sugar Grove,OH
Summary
Focused Customer Service Manager offering 8 years of experience in sales management, office administration and customer service. Proven success in developing high-performance teams and streamlining day-to-day office activities. Experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level.
Overview
8
years of professional experience
1
Certification
Work History
Sunpro/ADT Solar, Columbus, Ohio
Solar Energy Consultant
05.2021 - 09.2022
Job overview
- Prepared analyses of customer's current and projected electrical usage, demonstrating financial return on investment via new system introduction.
- Created sales and marketing tools, growing clientele and generating quality sales leads.
- Mentored new sales team to surpass goals in alignment with brand standards.
- Followed-up with warm prospects to deepen connections and convert leads.
Allstate Insurance Rudolph-Baggs Agency, Columbus, OH
Licensed Sales Professional
05.2018 - 05.2021
Job overview
- Provided coverage option information to assist clients in protecting assets.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Promoted Allstate's products and services using upselling and other sales strategies.
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Evaluated employee records and productivity to complete employee evaluations.
Matt Rudolph Allstate Agency, Columbus, Ohio
Licensed Sales Professional
09.2014 - 05.2018
Job overview
- Provided coverage option information to assist clients in protecting assets.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Exceeded corporate quotas for monthly policy sales.
- Utilized targeted email campaigns and cold calling to increase revenue.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Education
Morton-Barber Learning Center , Columbus, Ohio
Life And Health Insurance License from Insurance And Risk Management
10.2019
Morton-Barber Learning Center , Columbus, Ohio
Property And Casualty Insurnace License from Insurance And Risk Management
09.2014
Walnut Ridge High School , Columbus, OH
GED
06.1996
Skills
- Customer Needs Assessments
- Customer Experience
- Professional Relationships
- Reading Comprehension
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Client Rapport-Building
- Insurance Knowledge
- Responding to Difficult Customers
- Client Relations Skills
- Understanding Customer Needs
- Customer Satisfaction
Certification
- Property and Casualty License -est.2014
- Life and Health License -est 2019
Timeline
Solar Energy Consultant
Sunpro/ADT Solar
05.2021 - 09.2022
Licensed Sales Professional
Allstate Insurance Rudolph-Baggs Agency
05.2018 - 05.2021
Licensed Sales Professional
Matt Rudolph Allstate Agency
09.2014 - 05.2018
Morton-Barber Learning Center
Life And Health Insurance License from Insurance And Risk Management
Morton-Barber Learning Center
Property And Casualty Insurnace License from Insurance And Risk Management
Walnut Ridge High School
GED
- Property and Casualty License -est.2014
- Life and Health License -est 2019
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