Tabitha Carter
Montgomery,AL
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Costco
Fort Myer, FL
03.2020 - 06.2020
- Surpassed sales goals through implementation of successful marketing strategies.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Updated system with order specifics and customer details, preferences, and billing information.
- Answered customer inquiries via phone, email, and chat.
- Contacted customers about potential service upgrades, new services and account changes.
Customer Representative
F& FANDE
Montgomery , AL
03.2011 - 02.2020
- Maintained accurate records of customer interactions using company software systems.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Excelled in exceeding daily credit card application goals.
- Collected deposits or payments and arranged for billing.
Education
High School Diploma -
Robert E Lee High School
Montgomery, AL03-2013
Skills
- HIPAA compliance
- EKG interpretation
- Patient observation
- Emergency intervention
- Complaint resolution
- Positive and professional
- Schedule mastery
- Task prioritization
- Team collaboration
- Tactful and diplomatic
- Staff education and training
- Project management
- Multi-line phone talent
Accomplishments
- Army national guard June 2020 -December 2023
Timeline
Customer Service Representative
Costco
03.2020 - 06.2020
Customer Representative
F& FANDE
03.2011 - 02.2020
High School Diploma -
Robert E Lee High School
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