Tabitha Cox
Redding,CA
Summary
Dynamic Account Manager with a proven track record at Cecelia Mauseth State Farm, excelling in client retention and satisfaction through exceptional customer service and effective communication. Adept at problem-solving and project management, I enhance operational efficiency while fostering strong relationships and anticipating client needs. Committed to delivering results in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Account Manager
Cecelia Mauseth State Farm
06.2023 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Maintained current knowledge of evolving changes in marketplace.
- Recorded accurate and efficient records in customer database.
- Contributed to team objectives in fast-paced environment.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Reduced errors and discrepancies in invoicing by closely monitoring billing data and conducting regular audits.
- Worked with customers to develop payment plans and bring accounts current.
- Enhanced client satisfaction levels by ensuring timely delivery of accurate invoices and addressing concerns professionally.
Family Nanny
Zandra Gonzalez
09.2022 - 12.2023
- Nurtured strong relationships with both parents and children based on trust, respect, empathy, and open communication lines.
- Managed challenging behaviors calmly and effectively using positive reinforcement techniques to encourage selfregulation.
- Supported families in maintaining household order by performing light housekeeping duties, meal preparation, and laundry tasks.
- Adapted quickly to evolving family dynamics or schedule changes to ensure a smooth transition period for the children involved.
- Taught children everyday skills and language.
- Organized creative projects to promote artistic expression, critical thinking, and problem-solving skills.
Section Manager
Middleton Farms
09.2020 - 10.2023
- Managed staff schedules for optimal coverage, ensuring excellent customer service and smooth operations.
- Ensured regulatory compliance by maintaining accurate records, conducting audits, and addressing issues promptly.
- Developed and implemented safety protocols to maintain a secure working environment for employees.
- Enhanced employee performance by providing ongoing training, coaching, and feedback.
- Boosted customer satisfaction ratings by consistently delivering high-quality services and resolving complaints in a timely manner.
- Optimized inventory control systems to minimize waste and maximize resources available for daily operations.
Sales Associate
Pipsqueaks Childrens Botique
08.2022 - 06.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Education
High School Diploma -
Rivers Edge
Richland, WA06-2022
Skills
- Communication Skills
- Adaptability
- Digital Literacy
- Attention to detail
- Time management skills
- Work ethic
- Customer service skills
- Creativity
- Project Management
Timeline
Account Manager
Cecelia Mauseth State Farm
06.2023 - Current
Family Nanny
Zandra Gonzalez
09.2022 - 12.2023
Sales Associate
Pipsqueaks Childrens Botique
08.2022 - 06.2023
Section Manager
Middleton Farms
09.2020 - 10.2023
High School Diploma -
Rivers Edge
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