Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
28
28
years of professional experience
Work History
Stewarding Dishwasher
Choctaw Casino & Resort
11.2024 - 06.2025
Kept kitchen areas neat and clean by removing trash and organizing supplies.
Followed supervisor instructions to complete tasks on time.
Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
Utilized effective time management skills to balance dishwashing duties.
Streamlined dishwashing processes by prioritizing incoming dirty dishes based on usage needs of the kitchen staff.
Minimized cross-contamination risks by following proper procedures for washing cutting boards, knives, and other essential tools.
Stewarding Deep Clean
Choctaw Casino & Resort
08.2019 - 11.2024
Skilled at working independently and collaboratively in a team environment.
Self-motivated, with a strong sense of personal responsibility.
Excellent communication skills, both verbal and written.
Paid attention to detail while completing assignments.
Cleaned and sanitized all equipment and surfaces in kitchen.
EVS Supervisor
Choctaw Casino & Resort
12.2016 - 08.2019
Addressed customer concerns promptly, demonstrating commitment to exceptional service delivery in all aspects of environmental services management.
Conducted regular inspections of facilities to ensure compliance with regulatory standards and maintain cleanliness levels.
Evaluated employee performance regularly, providing constructive feedback for continuous improvement and professional development opportunities.
Participated in regular staff meetings to provide updates on EVS department progress, challenges, and successes while fostering a culture of open communication and collaboration.
Handled emergency situations calmly under pressure while directing staff response efforts effectively.
Facilitated open communication among team members, fostering a positive work environment that encouraged collaboration and problem solving.
Cage Cashier
Choctaw Casino & Resort
02.2016 - 12.2016
Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
Provided exceptional customer service, addressing concerns promptly and professionally.
Quickly and accurately counted drawers at start and end of each shift.
Enforced company standard operating procedures, gaming regulations, and Title 31 compliance.
Handled sensitive customer information discreetly, adhering to strict confidentiality guidelines at all times.
Contributed to overall team success by meeting performance targets consistently while maintaining high standards of professionalism in all interactions.
Dual Rate Shift Manager Laundry
Choctaw Casino & Resort
06.2013 - 03.2016
Ensured smooth operations during high-volume periods with efficient delegation of tasks.
Maximized operational efficiency by regularly reviewing staff performance metrics and adjusting shift assignments accordingly.
Identified training needs for new hires, designing customized onboarding programs that ensured rapid integration into the workforce.
Promoted a positive work culture through consistent recognition of staff achievements and milestones.
Cashier
EZ Mart
05.2008 - 05.2015
Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Restocked and organized merchandise in front lanes.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Mentored new employees on cashier duties and best practices, improving overall staff performance.
Customer Service Representative
YMCA of the Dallas Metropolitan Area
03.2003 - 08.2008
Customer Service as needed in the selling of memberships, sports programs, and classes.
Accounts receivable for memberships and all monetary account corrections and cancellations.
Inputting computer files for all programs into the system for sale by other associates.
Warehouse Operations Manager
Genco Logistics, Sears/Whirlpool parts return center
02.1997 - 08.2003
Managed daily warehouse operations, resulting in reduced waste and optimized space utilization.
Successfully managed high-volume periods by allocating resources efficiently and maintaining a smooth workflow, ensuring timely delivery of products.
Created an open line of communication between warehouse staff members and upper management, fostering transparency across all levels within the organization.
Conducted regular performance evaluations for staff members, fostering a culture of growth and continuous improvement.
Ensured compliance with federal regulations regarding hazardous materials handling procedures when applicable within the warehouse setting.
Implemented safety protocols, reducing workplace accidents and ensuring a safer work environment for employees.
Cleaned and maintained warehouse in compliance with OSHA safety standards.
Education
High School Diploma -
Wylie High School
Wylie, TX
06-1988
Skills
Time management
Attention to detail
Microsoft Office Products
All Office Machines
Data entry
Customer service
Complaint resolution
Timeline
Stewarding Dishwasher
Choctaw Casino & Resort
11.2024 - 06.2025
Stewarding Deep Clean
Choctaw Casino & Resort
08.2019 - 11.2024
EVS Supervisor
Choctaw Casino & Resort
12.2016 - 08.2019
Cage Cashier
Choctaw Casino & Resort
02.2016 - 12.2016
Dual Rate Shift Manager Laundry
Choctaw Casino & Resort
06.2013 - 03.2016
Cashier
EZ Mart
05.2008 - 05.2015
Customer Service Representative
YMCA of the Dallas Metropolitan Area
03.2003 - 08.2008
Warehouse Operations Manager
Genco Logistics, Sears/Whirlpool parts return center