Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Volunteer & Community Endeavors
Open To Work
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Hi, I’m

Tabitha Griffin

Jacksonville,FL
Tabitha Griffin

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

Manager, Business OperationsManager, Physician Practice OperationsPractice Manager IIIPractice Manager IIPractice Manager I

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid
Location: Jacksonville, FL, US
Open to relocation: No

Summary

Progressive, highly proficient and reliable multi-specialty healthcare manager with 13+ years of experience in highly matrixed environments.

Business professional with strong background in medical and business operations, adept at streamlining processes and driving efficiency. Skilled in strategic planning, analytics, budget management, and process optimization. Highly focused on team collaboration and achieving goals, adaptable to changing business needs, and reliable in delivering results. Known for excellent problem-solving skills, effective communication, and leadership abilities.

Overview

14
years of professional experience

Work History

Cancer Specialists of North Florida

Manager, Business Operations
06.2023 - 05.2026

Job overview

  • Manages the direction of operations of the Central Business Office to ensure accuracy and timeliness in all areas of responsibility. Oversee Revenue Cycle functions in Radiation Treatment Authorizations, Medical Oncology and Hematology Drug Authorizations, Billing/Coding, Insurance Follow-up, Charge Auditing, and Lockbox.
  • Responsible for 53 staff (on-site and offshore teams), Employee Relations, Annual Performance Appraisals, and Recruitment of employees.
  • Report directly to the Chief Financial Officer.
  • Work closely with multiple departments and clinic Practice Administrators, and Physicians.
  • Coordinate and outline reimbursement payer call discussions, detail issues and assist the Managed Care Reimbursement Specialist with resolution.
  • Thorough knowledge and understanding of all aspects of coding functions, including monitoring and interpreting insurance reimbursements and implementing procedures that ensures optimum reimbursement and compliance with regulations.
  • Responsible for monitoring aged balances of all accounts; ensures that delinquent accounts are followed up according to specified guidelines.
  • Implements and monitors compliance with all Reimbursement Policies and Procedures.
  • Ensures compliance with appropriate industry regulations.
  • Maintains working knowledge of applicable laws and regulations.
  • Provides training and in-service sessions to billing, collecting, and business office employees for new agreements and any material changes that may impact business operations.
  • Responsible for ensuring employees are properly trained and fully informed of changes and expectations.
  • Conduct monthly meetings with Practice Administrators, Physicians, and Financial Counselors to review Account Receivables reports.
  • Review and approve credits/refund requests, account adjustments, and accounts sent to the Collection agency.
  • Maintain payer account receivable spreadsheets and address issues/concerns directly with insurance representatives.
  • Additional Service Lines: Imaging, Bispecifics, Theranostics, and CAR-T Implementations
  • Systems: G4 Centricity, Athena Health, Candid Billing, OncoEMR, Patient Sync, Elekta MOSAIQ, Nucleus, Availity Realmed++

Ascension St. Vincent's Lung Institute

Manager, Physician Practice Operations
10.2020 - 06.2023

Job overview

  • Manage several pulmonary practices in Northeast Florida. Optimize clinic schedules and ensure clinics are staffed to accommodate large patient volumes. Address all human resource needs to meet operational objectives.
  • Oversee pulmonary disease and sleep medicine operations for 5 sites of care.
  • Supervise 28+ clinic providers and associates, excluding hospital and hybrid providers.
  • Opened a new pulmonology clinic at Ascension St. Vincent’s St. John’s Medical Center, Seton Building.
  • Increased PRC patient satisfaction scorecard from 22nd percentile to consistently meeting 88th percentile.
  • Improved employee retention and reduced voluntary turnover from 62% to 13.54% in rolling 12 months.
  • Hosting of CME to promote the Ascension Lung Nodule Program (4,200+ patients total).
  • Oversee and promote Inspire clinic in St. Johns County.
  • Helped implement EON software to address incidental lung nodule findings.
  • Coordinate hospital provider credentialing applications and reappointments.
  • Assist with creation of marketing collateral and maintenance of company websites for our service line and providers.
  • Report and present operational metrics for monthly site meetings and weekly Safety Event Meetings.
  • Support Virtual Care clinics during COVID-19 pandemic to ensure timely follow up care.
  • Manage Transitional Care clinics and hospital follow up protocols for COPD and Pneumonia patients.
  • Partner of the Ascension Medical Group Associate Engagement Committee.
  • Create and oversee protocols for Home Sleep Study and Durable Medical Equipment orders and processing.
  • Foster and coordinate MA externships in conjunction with Fortis Career College.
  • Promote community partnership with the American Lung Association and annual Lung Force walk.
  • Pilot several initiatives including biologic injection partnership with Ascension Pharmacy and Infusion Center.
  • Ensure appropriate billing practices of departmental encounters and services.
  • Participate in monthly Managed Care/Payer Calls and weekly Pulmonary-specific biller meetings.
  • Monitor provider coding and adhere to compliance of AAPC guidelines.

Ascension St. Vincent’s Spine & Brain Institute Neurosciences

Practice Manager III
07.2019 - 10.2020

Job overview

  • Oversaw operations of both Neurology and Neurosurgery departments at Ascension St. Vincent’s Southside. Consistently collaborated with physicians and midlevel providers to expand patient and surgical volumes.
  • Managed 14+ providers and supervised 25+ associates.
  • Monitored and assessed budgets, regulatory compliance, and vendor relations.
  • Created process for invoicing physician - attorney depositions and trials.
  • Submitted all business-related Travel and Expense provider reports.
  • Served as a liaison between practice physicians and employees, and with interdepartmental relations in the hospital.
  • Oversaw billing and revenue functions, including Coding & Education training of billers and providers.
  • Remodeled entire department and oversaw project to completion.
  • Maintained patient satisfaction with overall quality of care score above 85th percentile.

Ascension St. Vincent’s Spine & Brain Institute Neurosurgery

Practice Manager II
08.2017 - 06.2019

Job overview

  • Managed daily operations of the outpatient Neurosurgery practice. Developed specific goals, standards, and objectives, which directly supported the strategic plan and vision of the department. Managed provider and staff relations to include performance reviews, associate engagement, and conflict management.
  • Promoted and coordinated process improvement efforts internally and with hospital departments.
  • Improved employee morale and employee retention/reduction in staff turnover rate.
  • Interviewed, hired, trained and evaluated all employees.
  • Assisted with data record keeping process for Neurosurgical research programs (Dr. Kent New).
  • Created a prescription pick up process to reduce liability.
  • Hosted and onboarded UNF BHA interns.

Ascension St. Vincent’s Infectious Diseases

Practice Manager I
10.2012 - 08.2017

Job overview

  • Practice Manager of new clinical service line, human resources, and specialty marketing and branding. Collaborated with Ascension leadership to develop successful operation of the first Infectious Disease specialty group for Ascension Medical Group.
  • Oversaw all human resources matters including recruitment, orientation, and credentialing.
  • Created and implemented new policies for the department and for HIV patient referral protocols.
  • Improved patient access and increased staffing to support influx of patient volumes.
  • Developed, maintained, and met AR and expense expectations to departmental budget.

Education

University of North Florida
Jacksonville, FL

Bachelor of Science
01-2010

Skills

  • Healthcare Operations
  • Performance Improvement
  • Budgetary Planning
  • Human Resources
  • Project Management
  • Physician Collaboration
  • Billing & Collections
  • Continuing Medical Education
  • Staff Development & Training
  • Procurement & Payables
  • Safety Event Presentation
  • Vendor & Business Relations

Timeline

Manager, Business Operations

Cancer Specialists of North Florida
06.2023 - 05.2026

Manager, Physician Practice Operations

Ascension St. Vincent's Lung Institute
10.2020 - 06.2023

Practice Manager III

Ascension St. Vincent’s Spine & Brain Institute Neurosciences
07.2019 - 10.2020

Practice Manager II

Ascension St. Vincent’s Spine & Brain Institute Neurosurgery
08.2017 - 06.2019

Practice Manager I

Ascension St. Vincent’s Infectious Diseases
10.2012 - 08.2017

University of North Florida

Bachelor of Science

Volunteer & Community Endeavors

  • CSNF Patient Assistance Foundation, Volunteer, 2023, Current
  • Ascension Medical Group Engagement Committee, Member, 2020, 2023
  • Ascension’s St. Vincent’s Medical Mission at Home, Volunteer, 2017, 2023
  • American Lung Association Lung Force, Team Captain, 2020, 2023
  • American Heart Association, Team Captain, 2013, 2022
  • Mayo Clinic Emergency Department, Volunteer, 2004

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