CHARISE BAILEY
Richmond
Summary
Dynamic healthcare operations leader with a proven track record in driving operational efficiency and managing costs. Expertise in team leadership and workflow optimization has led to initiatives that significantly enhanced patient satisfaction and compliance. Achievements include measurable improvements in performance metrics, all while cultivating a culture of continuous improvement. Seeking to leverage skills to further advance operational excellence in healthcare settings.
Overview
16
16
years of professional experience
Work History
Market Manager of Business Operations
MedExpress Urgent Care-Optum
Katy
12.2021 - 02.2025
- Manage operations and budgets for three centers, achieving measurable cost reductions
- Lead and mentor teams, ensuring compliance with regulations through regular inspections
- Optimize staffing schedules, significantly lowering labor costs and improving efficiency
- Spearheaded process improvements across three urgent care centers, enhancing operational efficiency and patient satisfaction while maintaining regulatory compliance
- Implemented strategic cost-cutting measures and optimized staffing schedules, resulting in substantial reduction of labor expenses without compromising care quality
- Fostered a culture of continuous improvement through mentorship and leadership, conducting regular site inspections to ensure adherence to state and federal standards
- Pioneered innovative operational strategies, balancing fiscal responsibility with patient-centric care to drive sustainable growth and enhance market position
- Leveraged data-driven insights to refine budgeting processes and operational workflows, leading to measurable improvements in financial performance and patient outcomes
- Streamlined operations across three urgent care centers, enhancing efficiency and patient satisfaction while ensuring regulatory compliance
Center Operations Manager
MedExpress Urgent Care-Optum
Katy
12.2017 - 12.2021
- Managed daily operations, ensuring compliance and meeting clinical and financial targets
- Coordinated inspections for Joint Commission Accreditation, achieving 100% compliance
- Led recruitment and training, enhancing staff performance through strategic planning
- Optimized workflows, resulting in measurable improvements in efficiency and patient care
- Developed budget strategies, contributing to financial stability and operational success
- Optimized workflows to meet business, clinical, and financial objectives while ensuring full regulatory compliance
- Implemented cutting-edge operational strategies, significantly enhancing patient care quality and operational efficiency
- Fostered a cohesive team environment, mentoring staff to deliver exceptional urgent care services and improve patient outcomes
- Pioneered process improvements, transforming center performance and setting new benchmarks in urgent care management
- Streamlined operations, achieving 100% compliance in Joint Commission Accreditation and driving measurable improvements in efficiency and patient care
Clinic Operations Manager
Optum Clinic & Urgent Care
Houston
04.2014 - 12.2016
- Managed clinic operations, ensuring efficient audits and budget control
- Trained managers to align with corporate goals, enhancing team performance
- Boosted patient numbers through effective community outreach and marketing
- Streamlined HR functions, improving staff productivity and satisfaction
- Streamlined daily operations, implementing efficient chart audit processes
- Expanded patient base through targeted community outreach and innovative marketing strategies
- Fostered team synergy, coordinating material management and HR functions
- Cultivated community partnerships, significantly boosting patient volume and clinic visibility
- Spearheaded corporate goal-setting initiatives, mentoring site managers
- Pioneered marketing campaigns that substantially increased patient influx and community engagement
- Optimized clinic efficiency through data-driven audits and budget coordination
- Implemented strategic policies, resulting in measurable growth in patient numbers
- Revamped clinic operations, introducing data-driven audits and strategic budget control, resulting in substantial efficiency gains and cost savings
- Executed targeted community outreach and marketing initiatives, significantly expanding patient base and enhancing clinic visibility in the local area
Operations Coordinator
RediClinic
Houston
10.2012 - 10.2013
- Managed operations for 30 clinics, enhancing efficiency across Houston, Austin, and San Antonio
- Streamlined hiring processes, ensuring compliance with HR protocols and optimal staffing levels
- Delivered critical data to Clinical Managers, facilitating informed decision-making and prompt action
- Streamlined clinic operations across 30 locations, enhancing efficiency and performance metrics
- Optimized staffing levels to match workload demands
- Implemented data-driven strategies to boost operational performance
- Provided critical insights to Clinical Managers, enabling swift issue resolution
- Managed comprehensive HR processes, ensuring compliance and maintaining high standards in hiring and onboarding clinic staff
- Partnered with VP of Operations to drive efficient clinic management
- Facilitated seamless communication between leadership and clinic staff
- Developed novel approaches to operational challenges, resulting in improved clinic performance across multiple metrics and locations
- Analyzed operational data across 30 clinics, identifying inefficiencies and implementing targeted improvements in Houston, Austin, and San Antonio
Health Unit Coordinator
Memorial Hermann Hospital
Houston
06.2009 - 10.2012
- Facilitated physician and visitor interactions, enhancing service quality and satisfaction
- Managed non-clinical services, resolving issues independently and collaboratively
- Analyzed operational data, ensuring accurate patient charges and efficient supply use
- Oversaw financial reconciliation, contributing to Medicine Service Line's fiscal health
- Addressed staffing needs, optimizing schedules for weekends and holidays
- Conducted comprehensive data analysis for unit operations, overseeing financial reconciliation and optimizing resource utilization for the Medicine Service Line
- Facilitated seamless coordination of non-clinical services, independently resolving operational issues and fostering collaborative problem-solving with management
- Streamlined staffing processes, effectively managing overtime, weekend shifts, and long-term personnel needs to ensure optimal unit performance
- Cultivated a service-oriented environment, addressing diverse needs of patients, physicians, and staff while promoting interdepartmental cooperation
- Meticulously monitored customer service metrics, patient charges, and supply utilization, implementing data-driven strategies to enhance operational efficiency
- Optimized operational efficiency through data-driven analysis, enhancing resource utilization and financial reconciliation for the Medicine Service Line
Education
MASTER OF BUSINESS ADMINISTRATION - HEALTHCARE ADMINISTRATION
Western Governors University
Houston, TXBACHELOR OF SCIENCE - BIOLOGY
University of Houston
Houston TXSkills
- Healthcare Operations
- Operational Efficiency Management
- Cost Management
- Team Leadership
- Compliance Management
- Team Development
- Workflow Optimization
- Data analysis
- Customer Support Expertise
- Effective Solution Development
- DOT-Compliant Drug Testing Specialist
Websites
Languages
English
Work Eligibility
Eligible to work in the U.S. with no restriction
Timeline
Market Manager of Business Operations
MedExpress Urgent Care-Optum
12.2021 - 02.2025
Center Operations Manager
MedExpress Urgent Care-Optum
12.2017 - 12.2021
Clinic Operations Manager
Optum Clinic & Urgent Care
04.2014 - 12.2016
Operations Coordinator
RediClinic
10.2012 - 10.2013
Health Unit Coordinator
Memorial Hermann Hospital
06.2009 - 10.2012
MASTER OF BUSINESS ADMINISTRATION - HEALTHCARE ADMINISTRATION
Western Governors University
BACHELOR OF SCIENCE - BIOLOGY
University of Houston