Tabitha Hinners
Tacoma,WA
Summary
Dedicated and personable customer service professional with 6+ years of experience in delivering exceptional support and satisfaction to clients in a variety of different environments. Seeking a role in a dynamic environment where I can utilize my skills. Known for my ability to build rapport with customers, resolve issues efficiently, and consistently maintain a positive and empathetic attitude. Eager to contribute to a team dedicated to providing outstanding service.
Overview
7
7
years of professional experience
Work History
Daycare Manager
Paws Play Doggy Daycare, LLC
07.2021 - Current
- Manage daily operations, including staff scheduling, client communication, marketing, inventory, and facility maintenance
- Built strong relationships with parents through open communication channels, resulting in increased trust and confidence in the daycare''s services
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities
- Handled emergency situations calmly under pressure while prioritizing the safety of the dogs in our care
Ophthalmic Technician /Medical Scribe
Evergreen Eye Center
06.2022 - 04.2023
- Care for equipment by calibrating, testing tools before procedures, organizing equipment and conducting routine maintenance
- Maintained positive client interactions
- Assist physicians with minor eye procedures
- Discharged patients and answered questions, scheduling future appointments and educating patients about treatment plans
- Triaged phone calls from patients and outside contacts and handled in order of importance
- Trained new ophthalmic technicians on clinic protocols, fostering teamwork within the practice
Veterinary Assistant/Front Desk Receptionist
North End Pet Hospital
01.2021 - 06.2022
- Positioned animals for diagnostic imaging such as x-rays and scans
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit
- Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
OPHTHALMIC TECHNICIAN/ SCRIBE
Cascade Eye and Skin Centers
01.2020 - 01.2021
- Preparing patients for their exam by taking detailed medical histories
OPTOMETRIC TECHNICIAN/ SCRIBE
Valley Vision Associates
01.2019 - 01.2020
- Assisted Optometrist with conducting examinations, documenting findings and processing paperwork
OPTOMETRIC TECHNICIAN/ RECEPTIONIST
America's Best Contacts and Eyeglasses
01.2018 - 01.2019
- Performed visual acuities, color blind testing, stereo-fly testing
Education
Associate of Science - Biology
TACOMA COMMUNITY COLLEGE
Tacoma, WA06.2025
Skills
- Leadership
- Communication
- Team management
- Relationship building
- Time management
- Problem solving
- Organized
Professional references
Sarah Fontes, Manager, 909-276-9224
Holly Cardoza, Lead Optometric Technician, 206-457-7414
Meigan Basile, Co-Worker, Assistant Manager, 805-835-9374
PERSONAL REFEERENCES
Sarah White, 253-651-9697
Avery Jaeger, 253-508-1964
Kristen Walton, 253-381-5098
Timeline
Ophthalmic Technician /Medical Scribe
Evergreen Eye Center
06.2022 - 04.2023
Daycare Manager
Paws Play Doggy Daycare, LLC
07.2021 - Current
Veterinary Assistant/Front Desk Receptionist
North End Pet Hospital
01.2021 - 06.2022
OPHTHALMIC TECHNICIAN/ SCRIBE
Cascade Eye and Skin Centers
01.2020 - 01.2021
OPTOMETRIC TECHNICIAN/ SCRIBE
Valley Vision Associates
01.2019 - 01.2020
OPTOMETRIC TECHNICIAN/ RECEPTIONIST
America's Best Contacts and Eyeglasses
01.2018 - 01.2019
Associate of Science - Biology
TACOMA COMMUNITY COLLEGE
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