Summary
Overview
Work History
Education
Skills
Timeline
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Mapuana Kaeka

Tacoma,WA

Summary

It is my desire to be part of an innovative working culture that values the health and healing of the whole being; mind, body, and spirit. A career path with CommonSpirit. I would be honored to work alongside dedicated professionals committed to building purposeful solutions toward a sustainable, forward thinking, healthcare system, that embodies humankindness and compassion. To partner and advocate for health and healing in vulnerable populations and others in our community.

Overview

7
7
years of professional experience

Work History

Alaska Airlines Lounge Concierge and Host

Alaska Airlines
06.2021 - 12.2024
    • Greet every guest upon entry scanning boarding pass.
    • Delivered exceptional customer experience, addressing passenger inquiries and resolving issues promptly.
    • Assisted with special requests, such as upgrades or accommodations for passengers with disabilities.
    • Provided up to date information of lounge membership policies and partner airlines.
    • Timely announcements: flight status, gate changes, wheelchair pick up.
    • Followed and enforced all safety protocols
    • AM opening shift: assist Host with service set up. Power up computers and Ipad, setup printers, phone system and Clover.
    • Count all sharps and record, sign and date.
    • PM closing shift: Assist Host with break down and cleaning of all stations. Vacuum and sweep floors. Count sharps: record, sign and date.
    • Concierge responsible for knowledge of all Seattle Lounges and operations, membership policies, partner lounge agreements, One World partners agreements, Admirals Club Access/Citi Card policies. Enforcement of Safety protocols. Airport navigation. Hotels, eateries, shopping, nearby attractions.
    • Host and Concierge job trainer and mentor.
    • Host responsible for food and beverage service. All kitchen operations. Dishwasher. Food storage FIFO. All service stations set up/ break down and functions. Stocking service stations. Maintain clean and safe lounge. Adhere to all safety protocols. Provide excellent guest experience.
    • Lounge Board Council Member
    • New hire Concierge and Host job trainer and mentor.

Laundry Attendant

TownePlace Suites by Marriott
12.2017 - 03.2021
  • Sorted, washed, dried, and folded linens according to established protocols for cleanliness and presentation.
  • Operated and maintained commercial laundry equipment to ensure optimal performance and quality output.
  • Conducted inventory monthly of cleaning supplies and linen stock. Ordered inventory keeping within budget.
  • Trained new staff on safe handling of chemicals and proper equipment operation.
  • Supported team members in multiple roles.
  • Demonstrated strong attention-to-detail when folding clean linens according to hotel standards.
  • Collaborated with housekeeping staff to ensure timely delivery of clean linens to guest rooms.
  • Contributed to workplace safety by following established protocols for handling hazardous chemicals used in the laundering process.
  • Assisted housekeepers cleaning rooms.
  • Kitchen attendant: Breakfast service twice a week.
  • Stepped in to Houseperson role as needed.
  • Attended monthly safety meetings.
  • Implemented quality control measures to uphold high standards for washed and dried items.

Education

Associate of Applied Science - Chemical Dependency Counseling

Clover Park Technical College
Lakewood, WA
06-2009

Associate of Applied Science - Human Services Counseling

Clover Park Technical College
Lakewood, WA
06-2007

Skills

  • Image
  • Teams
  • Clover Point of Sale
  • Gate Sheet
  • Multi line phone system
  • LoungeIn App
  • Ipad scanning device
  • Sabre
  • Solar
  • Tableau Lounge Tool
  • RosterApp
  • Fly
  • SharePoint

Timeline

Alaska Airlines Lounge Concierge and Host

Alaska Airlines
06.2021 - 12.2024

Laundry Attendant

TownePlace Suites by Marriott
12.2017 - 03.2021

Associate of Applied Science - Chemical Dependency Counseling

Clover Park Technical College

Associate of Applied Science - Human Services Counseling

Clover Park Technical College