Summary
Overview
Work History
Education
Skills
Timeline
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Tabitha Johnson

Dike,Iowa

Summary

Client Service Specialist with extensive customer service background across a variety of industries including hotel hospitality, retail management, and the cosmetology industry.

Motivated by a duty of serving others and desire for customer satisfaction in a safe and compliant environment.

Overview

19
19
years of professional experience

Work History

Licensed Cosmetologist

Sharpness Inc
04.2012 - 02.2024
  • Built loyal clientele base through exceptional customer service and personalized care.
  • Maintained clean and organized workspace, ensuring safe experiences for clients, including sanitizing and disinfecting tools and equipment to minimize disease transfer and health risk of shared environment.
  • Managed reception duties when necessary, ensuring smooth operations within salon environment from start to finish during peak hours.
  • Demonstrated strong attention to detail while performing intricate hair service techniques for precise results every time, ensuring client satisfaction.
  • Grew sales with great work ethic, individualized beauty care plans and positive attitude.
  • Attended regular training workshops to maintain cosmetology license and stay current on technique and skills.

Master Merchandiser

Driveline Retail Merchandising
02.2018 - 01.2020
  • Lead team of up to 5 employees, assigning and delegating tasks, overseeing the accurate completion of time sensitive projects.
  • Oversaw territory of stores across four states, traveling weekly including overnights, maintaining schedules ensuring thorough project completion by set contract dates.
  • Conducted regular store audits verifying compliance with company policies including safety and security audits.
  • Implemented loss prevention measures to reduce instances of theft or damage, preserving profitability margins at all times.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.

Hotel Front Desk Agent and On Duty Manager

Hampton Inn And Suites By Hilton
08.2005 - 05.2007
  • Provided exceptional customer service through active listening and empathetic communication, resulting in increased guest satisfaction ratings.
  • Welcomed each new arrival pleasantly, efficiently managing check-ins and checkouts.
  • Conducted regular security checks throughout property, contributing to safe environment for both guests and staff.
  • Trained staff to provide excellent customer service, apply best practices and comply with corporate procedures.
  • Promoted company loyalty programs effectively at front desk area leading to increase in membership enrollments and repeat business.

Education

Professional License - Cosmetology

La'James International College
Parkersburg, IA

Associate Applied Science - Liberal Arts And Sciences

Hawkeye Community College
Waterloo, IA

High School Diploma -

Aplington-Parkersburg High School
Parkersburg, IA

Skills

  • Customer service driven
  • Sanitation and disinfection practices
  • Social skills
  • Clear communication
  • Active listening
  • Thorough client consultations
  • Issue resolution
  • Sales expertise
  • Strong manual dexterity
  • Tool maintenance and operation
  • Adaptable to changing client needs
  • Current on beauty industry trends

Timeline

Master Merchandiser

Driveline Retail Merchandising
02.2018 - 01.2020

Licensed Cosmetologist

Sharpness Inc
04.2012 - 02.2024

Hotel Front Desk Agent and On Duty Manager

Hampton Inn And Suites By Hilton
08.2005 - 05.2007

Professional License - Cosmetology

La'James International College

Associate Applied Science - Liberal Arts And Sciences

Hawkeye Community College

High School Diploma -

Aplington-Parkersburg High School

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Tabitha Johnson