LaToya Salter
Montgomery,AL
Summary
Results-focused job seeker dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Overview
14
14
years of professional experience
Work History
Licensed Cosmetologist
Ladei L
Montgomery, AL
01.2015 - Current
- Answered phone calls and emails to schedule client appointments.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Processed payments, entering sales in register for prompt customer service.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Recorded notes for future reference about customer preferences and services delivered.
- Assessed customer hair texture, treatment history, and desired outcome to determine services required.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Monitored current trends to understand fashions and better serve customer needs.
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Developed new techniques to improve appearance of customer and provide different looks.
- Maintained client treatment records and designed long-term care programs for return customers.
- Researched latest trends in hair and makeup to stay updated on color, style, and technique.
- Applied eyelash extensions to enhance clients' eyes and create impact.
IT Production Analyst
CGI
Montgomery, AL
11.2013 - 01.2015
- Responsible for noting interruptions in operation and performing problem solving exercises to determine problem
- Track and appropriately escalate execution issues
- Alert monitoring, opening trouble tickets, general escalation, and client coordination
- Schedule and monitor nightly jobs
- Support applications in a UNIX environment
- Identified root causes of recurring problems to implement effective solutions.
- Provided daily support with escalated ticket resolution and liaised with business and technical leads.
- Made sure that products were produced on time and are of good quality.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Prepared reports and technical documentation of day-to-day production processes.
- Scheduled preventive and predictive maintenance actions based on failure analysis.
IT Technical Specialist
Information Innovators
Montgomery, AL
11.2011 - 10.2013
- Providing prompt and courteous customer service at a Tier 2 level for over 800k end users in the Air Force
- Troubleshooting/resolving server, mainframe application, hardware, software, and mobile devices, operating systems Windows XP, Vista, and Windows 2003, and Windows 7
- Implementing Active Directory and Remedy trouble ticket
- Remotely diagnosing, troubleshooting, and resolving client workstations using Remote Desktop
- Remote Assistant, and Bomgar
- Creating users, groups, computers, and resource accounts in Active Directory for CONUS users
- Apply group policies and updates to assist in the functionality of users' machine
- Assist with training of new hires by conducting hand-on-experience
- Completed troubleshooting and diagnostics on company resources.
- Troubleshot systems comprised of security alarms and Internet connectivity.
- Maintained authoritative knowledge through continued education and ongoing training.
Assistant Manager
Olympia Heights Townhomes
Montgomery, AL
09.2010 - 10.2011
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Education
Technical - Cosmetology
Southeastern School of Cosmetolgy
Montgomery, AL01.2015
Skills
- Microsoft Office
- Remedy
- Unix
- Active Directory
- Time Management
- Customer Service
- Call Center
- Accounting
- Documentation
- Mobile Devices
- Microsoft Windows
- Help Desk
- Network Support
- Certifications and Licenses
- Security
- Administrative Duties
- Clear Communication
- Safety Standards
- Product Knowledge
- Safety Training
- Spreadsheet Tracking
- Word Processing
- Product Demonstration
- Brand Advocacy
- Industry Standards
- Color Matching Mastery
- Social Skills
- Product Upselling
- Administrative Procedures
- Electronic Calendar Management
- Payment Processing Expertise
- Understanding of Body Signals
- Cost Control
- Outstanding Client Retention
- Client Consultations
- Client Evaluation
- Information Updates
- Operational Efficiency
- Cash Register Operations
- Intake Forms
- Reflective Listening
- Sales and Marketing
- Social Media Platforms
- Client Loyalty Building
- Organizational Systems
Timeline
Licensed Cosmetologist
Ladei L
01.2015 - Current
IT Production Analyst
CGI
11.2013 - 01.2015
IT Technical Specialist
Information Innovators
11.2011 - 10.2013
Assistant Manager
Olympia Heights Townhomes
09.2010 - 10.2011
Technical - Cosmetology
Southeastern School of Cosmetolgy