Tabitha Johnson
Coeur D'Alene,ID
Summary
Results driven professional with over 10 years in the medical field with multiple areas of specialty. Knowledgeable and have a robust background of taking care of patients.
Overview
11
11
years of professional experience
Work History
Senior Scheduler
Kootenai Health
04.2024 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed cancellations or no-shows efficiently, proactively filling open slots with patients from waitlists or urgent care needs.
- Followed up with patients to reschedule missed appointments.
- Ensured compliance with HIPAA regulations while handling sensitive patient information during all aspects of appointment scheduling processes.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Assisted in the training of new schedulers, sharing knowledge and best practices for efficient schedule management processes.
- Coordinated with other departments to facilitate seamless operation and excellent patient care.
- Maintained accurate patient records for proper tracking of patient history and treatment.
Medical Biller and Coder
Beacon Clinic
08.2022 - 04.2024
- Correctly coded and billed medical claims for various hospital and nursing facilities.
- Reduced claim denials through meticulous verification of patient eligibility and coverage benefits prior to claim submission.
- Worked closely with physicians to accurately assign ICD-10 diagnostic codes for optimal reimbursement rates from insurance companies.
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
- Reviewed patient charts to better understand health histories, diagnoses, and treatments.
- Resourcefully used various coding books, procedure manuals, and on-line encoders.
- Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
Medical Billing Specialist
MyMed Supplies
07.2018 - 08.2022
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Posted and adjusted payments from insurance companies.
- Communicated effectively and extensively with other departments to resolve claims issues.
- Located errors and promptly refiled rejected claims.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
- Identified and resolved patient billing and payment issues.
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
Pharmacy Technician
Rite Aid
10.2013 - 07.2018
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted and labeled prescriptions with correct item and quantity.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Education
Certificate of Technical Studies - Medical Billing And Coding
Carrington College
Spokane Valley, WA06-2018
High School Diploma -
University High School
Spokane Valley, WA06-2011
Skills
- Teamwork orientation
- Customer service
- Insurance verification/billing
- ICD-10 proficiency
- QA experience
- Confidentiality and HIPAA
- Workflow optimization
Timeline
Senior Scheduler
Kootenai Health
04.2024 - Current
Medical Biller and Coder
Beacon Clinic
08.2022 - 04.2024
Medical Billing Specialist
MyMed Supplies
07.2018 - 08.2022
Pharmacy Technician
Rite Aid
10.2013 - 07.2018
Certificate of Technical Studies - Medical Billing And Coding
Carrington College
High School Diploma -
University High School
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