Keila Scott
Cleveland
Summary
Detail-oriented professional with expertise in patient coordination, insurance verification, and HIPAA compliance, seeking to leverage skills as a CCA. Proven ability to manage high-volume scheduling and maintain confidentiality in fast-paced healthcare settings. Eager to contribute to a team by ensuring accurate data entry and exceptional patient care. Experienced in coordinating surgical schedules with precision and attention to detail, ensuring seamless communication between medical staff and patients. Demonstrates strong organizational skills and ability to manage multiple tasks with minimal errors. Possesses solid work ethic and methodical approach to achieving results. Dependable and efficient candidate seeking role as CCA, bringing deep understanding of healthcare procedures and scheduling systems.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Pediatric Surgery Scheduler
Cleveland Clinic Foundation
Cleveland, OH
06.2020 - Current
- Provided excellent customer service by responding promptly and accurately to patient inquiries regarding procedures and appointments.
- Efficiently managed patient scheduling and registration processes, ensuring accuracy of information and compliance with HIPAA regulations.
- Developed strong relationships with surgeons and office staff to facilitate an efficient workflow.
- Conducted preoperative phone calls with patients to verify insurance benefits and review instructions for arrival time, location and preparation requirements.
- Registered and scheduled appointments for patients according to availability.
- Demonstrated ability to multi-task effectively while managing a high volume of calls from patients.
- Communicated effectively with members of the surgical team regarding any changes that may have occurred during the day's operations.
- Assisted in coordinating post-surgical follow-up visits with patients.
- Participated in staff meetings providing updates on current cases and discussing potential problems that could arise during upcoming procedures.
- Proficient in Microsoft Office Suite including Word, Excel, Outlook, and PowerPoint.
- Collaborated closely with doctors, nurses and other staff members to ensure smooth operations within the practice.
- Arranged hospital admissions for patients.
- Answered telephones and directed calls to appropriate staff.
Patient Service Representative
Cleveland Clinic Foundation
Cleveland, OH
02.2018 - 06.2020
- Professionally investigates, triages, and resolves patient issues using the established HEART Model, ensuring patient's visit is an outstanding experience.
- Proactively assists patients to minimize patient issues.
- Creates a welcoming and professional environment for our patients and visitors by demonstrating exceptional customer service based upon the expected service behaviors included in Cleveland Clinic's START with Heart model.
- Proactively manages needs of patients and visitors in our waiting areas, seeking opportunities to interact with patients by actively greeting patients when appropriate, resolving patient issues and providing service recovery.
- Performs patient registration, pre-visit, insurance verification, scheduling, arrival desk and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience.
- Performs point of service activities: visit preparation, co-pay collection, patient tracking and record tracking ensuring accuracy and an outstanding patient experience.
- Facilitates billing functions, accurately meeting compliance and organizational quality and productivity standards.
- Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information.
- Encourages patient utilization of front-end technology, provides guidance, encouragement, education and hands-on training.
- Supports front-end technology utilization to promote understanding and comfort level in use by caregivers and providers.
- Recruits, enrolls, and educates patients on MyChart and Appointment Pass impacting utilization rates and enhancing the patient experience.
- Processes the workflow for the day.
- Supports and participates in process improvement efforts.
- Performs telephone triage.
- Follows standards and guidelines for telephones etiquette and service when interacting with patients over the phone.
Escrow Specialist
Willis Corporation
US
10.2015 - 04.2017
- Update essential billing related documents to their corresponding loan accounts.
- Create bill documents as a result of verbal confirmation with Agents / Carriers.
- Review account billing/payment history.
- Make outbound phone calls to request and/or clarify billing info, also to reconcile problematic payment issues, and document all calls accordingly.
- Determine, based upon acceptable criteria, whether or not a bill should be paid.
- Learn and practice client specific rules as they relate to bill processing.
- Present payments to be made for client disbursal.
- Identify duplicate billing items as well as overlapping/conflicting insurance policy info and correct accordingly.
- Log all activity onto corresponding accounts for record-keeping purposes.
- Meet quality & rate of work standards as defined by management.
- Create new Payees as necessary.
Education
Associates in Medical Billing & Coding - Health Care
Bryant And Stratton College
New York08-2026
High School Diploma -
Cleveland Heights High School
US06-2006
Skills
- EHR systems expertise
- Following up with patients
- HIPAA compliance
- Maintaining confidentiality
- Office administration
- Data entry proficiency
- Software familiarity
- Teamwork orientation
- Schedule coordination
- EMR updating
- Documentation scanning
- Copay collecting
- Office workflow support
- Payment collection
- Insurance verification
- Scheduling expertise
- Customer service
- Teamwork
- Teamwork and collaboration
- Attention to detail
- Multitasking
- Problem-solving
- Time management
- Multitasking Abilities
- Organizational skills
- Excellent communication
- Adaptability and flexibility
- Reliability
- Time management abilities
- Effective communication
- Professionalism
- Active listening
- Patient education
- Verbal and written communication
- Electronic health records
- Scheduling tests and procedures
- Computer proficiency
- Data entry
- ICD 10CM/PCS
- Medical Terminology
- Medicare/Medicaid
- Apply Accurate Medical Codes
- Reimbursement Methodologies
- Flexible schedule
- Patient health information Access
- Patient coordination
Certification
Certified Coding Associate, 2026 upon passing exam
Languages
English
Timeline
Pediatric Surgery Scheduler
Cleveland Clinic Foundation
06.2020 - Current
Patient Service Representative
Cleveland Clinic Foundation
02.2018 - 06.2020
Escrow Specialist
Willis Corporation
10.2015 - 04.2017
High School Diploma -
Cleveland Heights High School
Associates in Medical Billing & Coding - Health Care
Bryant And Stratton College