Lisa Phillips

• Scheduled surgical procedures, ensuring efficient use of operating room resources.
• Managed patient communications regarding surgery dates and pre-operative instructions.
• Coordinated with healthcare providers to confirm patient eligibility and insurance coverage.
• Utilized electronic health record systems for accurate patient information management.

• Assisted customers with product selection and inquiries to enhance shopping experience.
• Maintained cleanliness and organization of sales floor to optimize merchandise presentation.
• Operated point-of-sale system efficiently, processing transactions and handling cash accurately.
• Collaborated with team members to restock shelves and ensure inventory accuracy.
• Trained new associates on company policies, procedures, and customer service standards.
• Resolved customer complaints promptly, ensuring satisfaction and fostering loyalty.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Prepared merchandise for sales floor by pricing or tagging.
• Engaged with customers to build rapport and loyalty.
• Engaged with customers to effectively build rapport and lasting relationships.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Performed cash, card, and check transactions to complete customer purchases.

Executed bill collection processes, ensuring timely follow-up on outstanding accounts.

• Decorated cakes to meet customer specifications and enhance visual appeal.
• Operated commercial baking equipment to produce high-quality baked goods efficiently.
• Collaborated with team members to maintain cleanliness and organization in bakery area.
• Assisted customers in selecting cake designs, flavors, and sizes for special occasions.