Tabitha Jones
Brooksville,FL
Summary
Customer Service Representative with 20+ years of experience delivering high-quality support in fast-paced environments. Proven ability to handle high call volumes, resolve issues efficiently, and maintain excellent customer satisfaction. Skilled in communication, problem-solving, and data accuracy with a strong focus on performance metrics and service excellence.
Administrative professional with background in optimizing office functions and improving organizational efficiency. Known for reliable support and adaptability in dynamic environments. Brings strong organizational skills and attention to detail, fostering effective team collaboration and goal achievement.
Overview
10
10
years of professional experience
Work History
Customer Service & Administrative Specialist
Continental Properties
12.2024 - 01.2026
- Handled 80+ customer calls daily across phone, email, and in-person channels
- Maintained 95% first call resolution rate, ensuring efficient issue resolution
- Achieved average handle time (AHT) of 394 seconds while maintaining service quality
- Resolved customer concerns quickly, improving satisfaction and retention
- Processed applications and maintained accurate customer records
- Coordinated appointments and ensured timely follow-up
Customer Service Representative / Office Support
South Oxford Management
12.2018 - 12.2024
- Managed 80+ inbound calls daily while maintaining professionalism and accuracy
- Sustained 95% first call resolution rate and 394-second AHT
- Resolved customer issues and provided clear, accurate information
- Maintained and updated customer records in database systems
Customer Support Coordinator
Shelton-Cooke Real Estate Services
06.2016 - 12.2018
- Negotiated lease agreements, maximizing occupancy rates and enhancing tenant satisfaction.
- Facilitated property tours, showcasing amenities and available units to prospective tenants.
- Conducted property tours, showcasing amenities and features to prospective residents effectively.
- Managed tenant inquiries, resolving issues promptly to maintain positive relationships.
- Developed marketing strategies to attract new tenants, utilizing online platforms and community outreach.
Education
Some College (No Degree) - Office Management & Business Administration
Pasco-Hernando State College
Spring Hill, FLHigh School Diploma -
Bowers-Whitley Career Center
Tampa, FL05.2006
Skills
- Customer Service & Client Support
- Inbound/Outbound Call Handling
- Problem Resolution
- Conflict Resolution
- Active Listening
- Phone & Email Communication
- CRM & Database Management
- Data Entry
Awards
Leasing Professional of the Year, Perfect Mystery Shop Score, Million Dollar Club (8 months), Multi-Site Operational Excellence
Timeline
Customer Service & Administrative Specialist
Continental Properties
12.2024 - 01.2026
Customer Service Representative / Office Support
South Oxford Management
12.2018 - 12.2024
Customer Support Coordinator
Shelton-Cooke Real Estate Services
06.2016 - 12.2018
Some College (No Degree) - Office Management & Business Administration
Pasco-Hernando State College
High School Diploma -
Bowers-Whitley Career Center