Tabitha Keller
Weatherford,TX
Summary
I am organized and dedicated with exceptional customer service skills in fast-paced environments. I am detail oriented and have strong decision-making skills to manage multiple tasks. I have a self-motivated work ethic to perform effectively in independent or in team environments.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
State Farm
07.2019 - Current
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Managed customers billing accounts, assisted clients with payments and prepared deposits for the office
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Coordinated events throughout the year such as birthdays, Cinco de Mayo....etc
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company app.
Receptionist
Pulliam Pools
03.2018 - 05.2019
- Effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Worked together with team on creating estimates and invoices
Child Nutrition Specialist
Keller ISD
10.2016 - 01.2018
- Prepared and cooked meals for over 300 or more people
- Monitored temperature levels to maintain FDA requirements
- Worked as a team to maintain a clean kitchen
- Worked with management on ordering supplies
Education
High School Diploma -
Zephyrhills High School
Zephyrhills, FL05.2002
Skills
- Report Generation
- Account updating
- Data Collection
- Appointment Scheduling
- Data Entry
- Food handling safety
- Knowledgeable in office products
- Money Handling
- Clerical Support
- File Management
- Administrative Support
- Event Planning
Timeline
Customer Service Representative
State Farm
07.2019 - Current
Receptionist
Pulliam Pools
03.2018 - 05.2019
Child Nutrition Specialist
Keller ISD
10.2016 - 01.2018
High School Diploma -
Zephyrhills High School
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