Tabitha Lampley
Member Support Specialist
Akron ,OH
Summary
Dynamic Member Support Specialist at Buckeye State Credit Union with a proven track record in customer service and problem-solving. Adept at resolving inquiries and maintaining accurate account records, fostering teamwork and collaboration. Recognized for enhancing customer satisfaction through effective communication and timely support in fast-paced environments.
Work History
Buckeye State Credit Union
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Account Specialist
- Processed rental and sales orders with accuracy, ensuring timely updates to customer accounts.
- Coordinated quotes, reservations, and contract details for equipment and sales transactions.
- Maintained account records, supporting billing accuracy and complete documentation.
- Resolved customer inquiries regarding pricing, availability, and account status.
Collections Agent
- Resolved member inquiries regarding accounts, services, and transaction activity with accurate, timely support.
- Processed routine account maintenance requests within core banking systems while maintaining data accuracy.
- Assisted members with online banking access, password resets, and digital service navigation.
- Reviewed account issues and coordinated follow-up with internal teams to complete service requests.
- processed payments and or negotiation with customers
Education
High School Diploma
Skills
Friendly
positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Timeline
Buckeye State Credit Union
Member Support Specialist
2024 - 2026Read More
Account Specialist
Millers Rental & Ssles
2021 - 2024Read More
Collections Agent
Genesis Financial Solutions Inc
2019 - 2021Read More
Perth Amboy
High School Diploma
Read More