Tabtiha Logan
Dayton
Summary
Adaptable and reliable professional with extensive experience in customer relations and support for diverse groups. Known for strong communication and time management skills, consistently ensuring a welcoming atmosphere and exceptional service delivery.
Overview
13
13
years of professional experience
Work History
Server
Diamond X Beer Co.
Billings
08.2021 - Current
- Delivered exceptional customer service in high-volume environment, enhancing guest satisfaction.
- Collaborated with kitchen staff to ensure timely food delivery.
- Ensured cleanliness and organization of dining and bar areas, contributing to a welcoming atmosphere.
- Took customer orders and communicated them accurately to the kitchen.
- Assisted in training new servers on menu items and procedures.
- Built rapport with regular customers to enhance their experience.
- Recommended food/drink pairings based on customer preferences and menu options.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Delivered food orders promptly and courteously.
- Stayed informed about daily specials, new menu items, promotions.
- Recommended desserts, appetizers, and specialty drinks to enhance guest experience and drive sales.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Stocked service areas with supplies during slow periods.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Filled condiments and napkin containers during slack periods.
- Handled cash and processed transactions efficiently at the register.
Special Needs Teacher's Assistant
Billings Public Schools
Billings
08.2019 - Current
- Assisted teachers in developing individualized education plans for students.
- Facilitated daily activities and classroom tasks to enhance student engagement and independence.
- Implemented behavioral strategies to promote positive student interactions.
- Collaborated with educators to adapt lesson materials for diverse learning needs.
- Monitored student progress and reported observations to teaching staff regularly.
- Organized classroom materials and resources for effective learning environments.
- Provided emotional support to students, fostering a safe learning atmosphere.
- Participated in training sessions to enhance skills in special education practices.
- Supported students with personalized accommodations, extra assistance, and educational assessments.
- Escorted students to restroom cafeteria, outside to playground, and on field trips.
- Communicated affirmatively and promoted positive attitudes with every student.
- Managed class of special education students in absence of lead teacher.
- Advised instructor on student behavior or issues requiring immediate attention.
- Applied modification and positive reinforcement techniques to improve student behavior and promote a positive learning environment.
- Provided disabled students with assistive devices and supportive technology.
- Monitored student needs and supported mobility-restricted students.
- Provided constructive feedback and positive reinforcement to enhance student confidence and motivation.
- Demonstrated appropriate behaviors using behavior modeling and positive reinforcement techniques.
- Tutored students in course material to improve comprehension.
- Prepared handouts, study materials and other teaching aids.
- Helped students learn to persevere with challenging tasks and build resilience for later educational efforts.
- Reviewed and reported on IEP progress.
- Adapted instructional techniques to appropriate ages and skill levels of supervised students.
- Taught note-taking techniques and test strategies.
- Set up and assisted with audiovisual equipment operation.
CNA
St. Johns United: Per Diem
Billings
10.2017 - 07.2021
- Supported residents in daily living activities and personal care, enhancing their comfort and dignity.
- Monitored vital signs and reported changes to the nursing staff.
- Provided companionship and emotional support to residents in need.
- Recorded patient care information accurately in electronic health records to ensure continuity of care.
- Collaborated with interdisciplinary teams to ensure quality care delivery.
- Responded promptly to resident calls for assistance or emergencies.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Documented patient care services by charting in designated areas.
- Ensured a clean, safe environment by strictly following infection control policies and procedures, promoting resident safety and well-being.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Reported changes in patient conditions to registered nurse or physician.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Monitored food intake and output based on nursing staff instructions.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Participated in educational programs designed to improve knowledge of health care practices.
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
CNA
Sheridan VA Medical Center
Sheridan
09.2014 - 01.2018
- Supported patients in the healthcare setting- same job responsibilities as above.
Americorps VISTA Volunteer
Sheridan Senior Center: Seasonal
Sheridan
06.2014 - 08.2014
- Helped with Habitat for Humanity projects
- Assisted with and organized fundraisers for the Senior Center
- Went through volunteer applications and did background checks
- Prepared for and assisted with special events
- Provided in home cleaning services
- Did tax forms for the elderly and/or disabled
- Conducted general maintenance and support tasks throughout the facility.
Maintenance/Apprentice Painter
Sheridan Veterans Affairs: Seasonal
Sheridan
06.2013 - 08.2013
- Prepared surfaces for painting by cleaning, sanding, and priming.
- Mixed paints and coatings to achieve desired colors and finishes.
- Performed repairs to defects in walls by patching holes and scrapes prior at project start.
- Repaired cracks in drywall prior to painting.
- Utilized hand tools and power equipment to perform maintenance duties effectively.
- Maintained cleanliness and organization of the maintenance workspace and tools.
- Adhered to safety protocols while handling chemicals and equipment.
- Used ladders and scaffolds to reach high walls and ceilings.
- Cleaned up job sites after completion of projects.
Education
High School Diploma -
Tongue River High School
Dayton, WY05-2014
Skills
- Sanitation management
- Time management and multitasking skills in fast- paced environments such as food industry and healthcare
- Customer relations
- Effective communication
- Ability to work effectively with diverse groups including k-12 children, elderly patients, and customers
- Physical stamina and reliability for hands- on work
- Adaptability
- Ability to follow instructions and complete tasks independently with time efficiency
- Strong work ethic with dependable and punctual work history
- Knowledge of basic patient care, safety procedures, and compassionate support as a CNA
- Computer and data entry knowledge
Timeline
Server
Diamond X Beer Co.
08.2021 - Current
Special Needs Teacher's Assistant
Billings Public Schools
08.2019 - Current
CNA
St. Johns United: Per Diem
10.2017 - 07.2021
CNA
Sheridan VA Medical Center
09.2014 - 01.2018
Americorps VISTA Volunteer
Sheridan Senior Center: Seasonal
06.2014 - 08.2014
Maintenance/Apprentice Painter
Sheridan Veterans Affairs: Seasonal
06.2013 - 08.2013
High School Diploma -
Tongue River High School