Tabitha Merrick
Nesquehoning,PA
Summary
Proven track record in enhancing operational efficiency and customer satisfaction at Famous Smoke Shop, demonstrating expertise in warehousing functions and a strong ability to improve safety processes. Skilled in performance improvement and fostering positive customer relationships, achieving significant gains in productivity and service quality.
Overview
14
14
years of professional experience
Work History
Picker Packer
Famous Smoke Shop
04.2022 - 09.2023
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Prepared shipments for safe transportation by securely wrapping pallets and labeling packages according to company guidelines.
- Reduced shipping errors by thoroughly checking each item before packaging for shipment.
- Maintained warehouse cleanliness and safety, conducting regular inspections to prevent hazards or accidents.
- Consistently met daily quotas while maintaining high-quality standards in product handling during the picking process.
- Demonstrated ability to multitask while maintaining attention to detail, resulting in more accurate order fulfillment rates over time.
- Expedited order processing by utilizing a barcode scanner to accurately select items from shelves.
- Demonstrated adaptability during peak season periods by quickly adjusting to increased workloads and demands.
- Assisted with loading and unloading trucks, ensuring proper handling of fragile items to minimize breakage or damage.
- Improved efficiency within the team by sharing knowledge of optimal picking routines.
- Participated in ongoing training programs to stay current on industry best practices for efficient picking and packing processes.
- Picked and packed order items.
- Kept work areas neat, clean and free from debris.
- Followed orders precisely for correct items, sizes and quantities.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Safely and securely loaded items to prevent damage during transport.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Prepared and checked outbound shipments for accuracy.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
- Recorded daily activities for inventory control.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Pre-assembled containers to be easily selected by packing associates.
Assistant Store Manager
Valero Gas Llc
02.2013 - 05.2016
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Cashier
Sunoco Gas Station
03.2010 - 04.2013
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Facilitated smoother checkout process, trained new employees on POS systems.
Skills
Performance improvement
Safety processes and procedures
Pallet arrangement
Customer Response
Shipping procedures understanding
Warehousing functions
Stocking
Product location
Product picking
Cleaning procedures
Pick lists
Timeline
Picker Packer
Famous Smoke Shop
04.2022 - 09.2023
Assistant Store Manager
Valero Gas Llc
02.2013 - 05.2016
Cashier
Sunoco Gas Station
03.2010 - 04.2013