Tabitha Palacios
Mansfield,TX
Summary
Certified Telecommunicator offers demonstrated communication and multitasking abilities. Organized and dependable candidate successful at managing multiple priorities while understanding the importance of proper documentation. Adept at working under pressure and remaining calm during emergencies. Excellent employee training, release from OJT and retention record.
Overview
28
28
years of professional experience
1
1
Certification
Work History
911 Telecommunicator
City Of Arlington
08.2009 - Current
- Adept at multitasking and prioritizing in high-pressure work environments including reading of system maps and caller information while designating response priorities to effectively dispatch units for public emergency and non-emergency Police, Fire and EMS calls
- Consistently meet and exceed goals set for QA standards through effective call processing.
- Utilized leadership skills to provide on-the-job training and coaching to successfully release eleven Telecommunicators from OJT and assisted with training of numerous additional employees.
- Wrote significant portion of new employee Training Task topics related to use of the Intergraph CAD system after converting from Tiburon.
- Received multiple Life Saver awards for effectively utilizing EMD and Call Taker protocols.
- Received multiple commendations from citizens and peers.
- Read system maps and caller information, and documented details in system.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Assisted callers in emergency situations with appropriate information and support.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
Small Business Owner
Self
06.2000 - 09.2008
- Designed business plan to define concept, short-term and long-term goals and strategies.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit..
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Trained new employees on proper protocols and customer service standards to increase productivity and profit.
Office Manager
Dynamis Inc.
06.1996 - 09.1997
- Maintained computer and physical filing systems for sales force, office staff and service center.
- Responsible for deposits, payroll, office supplies and inventory for 20-30 member sales force, office staff, service center clerks and repair staff.
- Negotiated sales contract purchases with various vendors, attended court for NSF checks, tracked and ordered office supplies and service center inventory.
- Streamlined payroll procedures, tax deductions, tax payouts, child support payments, and payroll advance procedures.
- Implemented procedures to reduce office and service center expenditures.
Education
High School Diploma -
Mansfield High School
Mansfield, TX10.1994
Skills
- Computer-aided dispatching
- Experienced Certified Training Officer
- Police, Fire and EMS procedures
- Effective Communication
- Data Entry
- Complex Problem-Solving
- Accurate Recordkeeping
- Information Documentation
- Quality Assurance Requirements
- Accounts Payable and Accounts Receivable
Certification
- Telecommunications Certification - Arlington Police Academy, 2009
- Management/Supervision Certification - Tarrant County Sheriff's Academy, 2012
- Telecommunications Operator License - Texas Commission on Law Enforcement, 2014
- SAFVIC for Telecommunication Professionals Certification - Texas Municipal Police Association, 2014
- Community Programs Certification - Tarrant County 9-1-1 District, 2016
- Emergency Medical Dispatch Certification
- CPR Certification
Timeline
911 Telecommunicator
City Of Arlington
08.2009 - Current
Small Business Owner
Self
06.2000 - 09.2008
Office Manager
Dynamis Inc.
06.1996 - 09.1997
High School Diploma -
Mansfield High School
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