Hi, I’m
Tabitha Pazzali
Centennial,CO.
Summary
Dynamic Customer Success and Operations professional with a proven track record in managing clients, fostering vendor relationships, and delivering high-touch customer support. Expertise in onboarding, logistics, proactive communication, workflow optimization, and process improvement drives significant enhancements in customer satisfaction and operational efficiency.
Overview
8
years of professional experience
Work History
Clarion Events, NA
Exhibitor Service Manager
12.2022 - 03.2026
Job overview
- Streamlined digital coordination processes to reduce redundancies and improve cross-functional labor tracking, enabling more accurate verification of team hours and increasing operational efficiency.
- Manage full-cycle exhibitor operations for multiple B2B trade shows, including onboarding, logistics, and post-show wrap-up.
- Utilize A2Z and Map Your Show to oversee floor plans, exhibitor data, applications, and the Exhibitor Resource Center.
- Serve as the primary contact for customer inquiries, troubleshooting issues, and delivering consistent communication through FAQs, Newsletters, Know Before You Go Emails, and Webinars.
- Collaborate closely with General Service Contractors and internal teams to support floor plan accuracy and operational execution, while analyzing exhibitor data and developing documentation to streamline processes. Provide onsite support for select events, assisting with real-time floor and exhibitor management.
Emerald Expo LLC
Account Executive
03.2022 - 09.2022
Job overview
- Managed vendor relationships for large-scale B2B trade shows with 1,500+ vendors, ensuring a positive experience and providing high-touch support throughout the event lifecycle.
- Served as top account executive for vendor sponsorship sales, achieving top sponsorship sales while maintaining strong client satisfaction.
- Developed and documented sales processes and procedures, enabling the team to operate more efficiently, standardize workflows, and deliver consistent customer service.
Emerald Expo LLC - MJBizCon
Sr. Sales Consultant
02.2019 - 04.2019
Job overview
- Maximized sales performance for MJBIZCON and related publications through proactive business development and consultative selling strategies, resulting in $4.2M in sales.
- Oversaw and fostered existing client relationships, leading to upsells and maintaining high satisfaction.
- Formulated and carried out account initiatives, studied market dynamics, and discovered valuable leads.
- Facilitated negotiations on contract pricing and terms alongside management.
- Recorded and analyzed sales activity and forecasts through CRM systems (Salesforce).
Emerald Expo LLC - MJBizCon
Sales Consultant
12.2017 - 02.2019
Job overview
- Guided exhibitors through booth selection and pre-show planning, contributing to floorplan strategy and placement decisions to maximize exhibitor success, resulting in $2.8M in sales
- Managed exhibitor communications and sponsorship deliverables for large-scale trade shows, ensuring accuracy across digital platforms and onsite advertising channels
- Collaborated with marketing and operations teams to maintain consistent messaging and provide timely logistical updates.
- Delivered high-touch client support, proactively assisting exhibitors with logistics, booth requirements, and show policies, setting clear expectations and reducing last-minute challenges.
Education
College of DuPageGlen Ellyn, IL
Associates of Arts from Fashion Merchandising
05-2002
University Overview
- Graduated, High Honors
- Study Abroad – Europe | Fashion Merchandising, Business & Cultural Studies; honed cross-cultural communication, adaptability, and strategic problem-solving skills
Skills
- Microsoft Office Suite
- Microsoft Teams
- Adobe Acrobat
- Mondaycom
- Process Improvement & Analytics
- Customer Success &
Client Engagement - Conceptualization
- Interpersonal Relationship Building
- Organization
- Problem solving
Timeline
Exhibitor Service Manager
Clarion Events, NA
12.2022 - 03.2026
Account Executive
Emerald Expo LLC
03.2022 - 09.2022
Sr. Sales Consultant
Emerald Expo LLC - MJBizCon
02.2019 - 04.2019
Sales Consultant
Emerald Expo LLC - MJBizCon
12.2017 - 02.2019
College of DuPage
Associates of Arts from Fashion Merchandising