Tabitha Pierce

Maintain and meet daily performance and call metrics.

Dial outbound calls to businesses to review their FedEx shipping accounts and identify opportunities to retain and grow business.

Build relationships with customers by providing professional and friendly service.

Educate customers on FedEx shipping solutions, rates, and service options to meet their specific business needs.

Collaborate with internal teams to ensure smooth account handling and issue resolution.

Utilize multiple systems to track interactions, update customer profiles, and document call outcomes accurately.

Critiqued and rated search results for quality and relevance.

Provided feedback to improve algorithm accuracy.

Answered high-volume inbound calls from clients regarding Marketplace health insurance plans.

Assisted customers with enrolling in new health insurance coverage and updating existing policies.

Explained plan benefits, eligibility, and coverage options in a clear and easy-to-understand manner.

Processed life-changing events such as marriage, childbirth, address changes, and loss of coverage.

Ensured accurate documentation of all customer interactions and enrollment details.

Delivered excellent customer service while maintaining compliance with Marketplace guidelines and HIPAA privacy standards.

Met performance goals for call quality, accuracy, and customer satisfaction.

• Designed and implemented age-appropriate lesson plans to foster cognitive development.
• Facilitated engaging activities that promoted social skills and teamwork among children.
• Monitored children's progress and communicated with parents regarding developmental milestones.
• Developed a safe, nurturing environment by enforcing health and safety regulations.
• Sanitized toys and play equipment each day to maintain safety and cleanliness.
• Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
• Actively encouraged children to develop their communication, problem-solving and social skills.
• Maintained tidy environment to comply with cleanliness and sanitation standards.
• Developed strong relationships with parents through regular communication about their child''s progress and needs.
• Assisted in preparation of meals and snacks to provide children with proper nutrition.
• Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.

• Assisted in daily care and feeding of animals, ensuring their health and well-being.
• Maintained cleanliness and organization of kennel facilities, promoting hygiene standards.
• Monitored animal behavior and reported concerns to senior staff for timely intervention.
• Supported veterinary procedures by preparing necessary equipment and materials.
• Trained new staff on kennel protocols, enhancing operational efficiency and safety practices.
• Implemented enrichment activities for animals, improving their overall behavior and happiness.
• Developed schedules for animal exercise routines, optimizing time management within the team.
• Stocked kennel and cleaning supplies to maintain proper inventory for daily performance.
• Assisted with grooming services such as bathing, brushing, nail trimming, and ear cleaning for improved pet hygiene and health.
• Managed challenging situations with distressed or aggressive animals using patience and appropriate restraint methods.
• Maintained detailed records of each animal''s care, including feeding schedules, exercise routines, and any special requirements.
• Developed strong relationships with clients through open communication and trust-building interactions during drop-off and pick-up times.
• Ensured safety of all animals through proper handling techniques and adherence to established protocols.
• Kept cages, kennels, play yards, and grooming areas neat and clean.
• Completed animal intakes to board animals, labeling all home items and toys properly.

Provided swift resolution of account and rewards complications for Starbucks Rewards members.

Managed escalated cases, delivering outstanding service and maintaining satisfaction.

Utilized CRM software to meticulously document each call and ensure follow-up precision.

Supported Starbucks Rewards members by addressing inquiries through inbound calls.