Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tabitha Pratt

Edmond,OK

Summary

Responsive leader with strong customer service background combined with motivational and encouraging style. Talented trainer, problem-solver and planner able to take on routine and complex job functions to promote business success. Well-organized and proactive professional with excellent communication skills and positive attitude.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Talent Development Manager

Oncue Express
Edmond, OK
03.2022 - 05.2023
  • Managed an onboarding program for new hires, including orientation sessions, training modules and individual development plans.
  • Mentored team members to succeed and advance within company.
  • Worked to enhance employee knowledge, engagement, satisfaction and performance.
  • Filled in as manager on duty of different locations as needed.

Assistant Manager

Oncue Express
Edmond, OK
09.2018 - 03.2022
  • Coached and mentored employees.
  • Planned and prepared workflow schedules, delegating tasks for 5-member team.
  • Maintained inventory accuracy.
  • Validate daily records and uphold accounting accuracy.
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Stocked and organized product.
  • Completed end of shift audit.
  • Managed an onboarding program for new hires.
  • Implemented a comprehensive talent management strategy to increase employee engagement and retention.
  • Conducted regular performance reviews.
  • Mentored team members to succeed and advance within department and company.

Wait Staff

Ted's Cafe Escondido
Norman, OK
05.2017 - 08.2018
  • Completed thorough and accurate opening and closing duties.
  • Attended to new customers quickly with professionalism and friendliness.
  • Stocked server areas with supplies.
  • Met or exceeded sales targets on consistent basis.
  • Assisted other wait staff members.
  • Applied safe food handling and optimal cleaning strategies.
  • Executed cash transactions quickly and accurately.
  • Proactively assessed customer needs and provided beverage refills, condiments and other services.
  • Maintained knowledge of current menu items enhancing the customer experience.

Wait Staff

Texas Roadhouse
Oklahoma City, OK
11.2015 - 12.2016
  • Applied safe food handling and optimal cleaning strategies.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Assisted other wait staff members.
  • Stocked server areas with supplies.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Greeted guests with friendliness and professionalism.

Education

High School Diploma -

Edmond Santa Fe
Edmond, Ok
4 2014

Esthetician

Central Oklahoma College
Edmond, OK
08-2024

Some College (No Degree) - Basics

Oklahoma State University - Oklahoma City
Oklahoma City, OK

Skills

  • Payment processing
  • Customer assistance
  • Superior organization skills
  • Strong communication skills
  • Inbound and outbound calling
  • Time management
  • Courteous demeanor
  • Effective team player
  • Inventory control procedures
  • Dependable and reliable
  • High-volume dining
  • In-depth food and wine knowledge
  • Effective customer upselling
  • High-energy attitude
  • Career Development
  • Technical training
  • Employee Relations
  • Problem-solving abilities
  • Task Prioritization
  • Attention to Detail
  • Scheduling
  • Multitasking
  • Performance Evaluations

Certification

CPR certified 2018

Able Commission Alcohol License

Food Safety certification

Timeline

Talent Development Manager

Oncue Express
03.2022 - 05.2023

Assistant Manager

Oncue Express
09.2018 - 03.2022

Wait Staff

Ted's Cafe Escondido
05.2017 - 08.2018

Wait Staff

Texas Roadhouse
11.2015 - 12.2016

High School Diploma -

Edmond Santa Fe

Esthetician

Central Oklahoma College

Some College (No Degree) - Basics

Oklahoma State University - Oklahoma City

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Tabitha Pratt